IT SUPPORT ENGINEER

Currently we are searching for an IT Support Engineer for Johannesburg, South Africa.

Responsibilities of this Post:
Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN.

Ensuring correct software is loaded onto the user’s machine before delivery.

Format and Reload of user machines, ensuring all user data is backed up and secured before format.

Front Line Desktop Support via Telephone or Servicedesk initiated requests.

Company Server Infrastructure monitoring and proper escalation of alerts.

Troubleshoot problems over phone or via remote desktop technologies.

Exchange and Active Directory administration, including new user creation, password and lockout resets.

Telephony Support – including, Asterisk configuration changes and troubleshooting.

User Rights Management via group membership changes in Active Directory.

Requirements of this Post:
Matric/Grade 12 or equivalent.

Two year related Diploma

Knowledge and experience on Windows 7, Windows Server 2008 R2 and Office 2007.

Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards, Sound cards.

Good communication skill.