IT Service Engineer » EltasJobs

Line of Service

Industry/Sector

Specialism

Management Level

Manager

Job Description & Summary

A career in our Technology Consulting practice, within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.

As a member of the team, you’ll work with clients to define their vision and plan how to get there. We deliver the technological solutions organisations need to compete and grow and build a lasting legacy of improvement and performance, partnering with best in class technologies and solution sets. In joining, you’ll help our clients understand and evolve the way they align Information Technology with their business strategy, create integrated end to end solutions, and use enterprise applications to solve complex business problems.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firm’s/client’s expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firm’s code of ethics and business conduct.

PwC has an potential opportunity for an experienced IT Service Engineer who will be responsible for the maintenance of the computer networks, providing technical support and ensuring smooth running of IT systems. You will monitor and maintain the systems, install and configure hardware and software and solve technical problems.

Responsibilities:

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Installing and configuring computer hardware, software, systems and networks

Track computer system issues through to resolution, within agreed SLA’s

Setting up accounts for new users

Repairing and replacing equipment when necessary

Assist problem solving through remote access

Properly escalate unresolved issues appropriately

Ensure that all issues are properly logged

Follow up with clients to ensure that their systems are fully functional after troubleshooting

Requirements: