Hotline: 678-408-1354

IT Service Desk Professional

RDO Equipment Co. Fargo, ND 58103 Information Technology

    This individual will provide professional technical services and support to RDO Equipment Co. team members. Ensure appropriate knowledge and expertise in both standard industry technologies and RDO specific systems and solutions. Ensure customer satisfaction by providing concise communications and building high quality relationships.
    Specific Duties Include:

  • Provide effective telephone support to remote team members Install and configure personal computer hardware and software
  • Identify and correct PC hardware and software problems
  • Connect personal computers to network servers and printers
  • Utilize technology databases to identify problem solutions
  • Work together with IT team members to meet and/or exceed all defined team and individual customer service measures
  • Demonstrates ability to effectively setup users on a multitude of internal and vendor provided software applications and databases (example – PFW, John Deere, Vermeer, Active directory, SAM, Myportal and others)
  • Achieve and maintain certifications for our supported systems
  • Install, configure and troubleshoot company provided VPN
  • Complete tasks related to PFW month end process
  • Update inventory database for accurate billing of equipment within company
  • Follow written instructions to complete tasks
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Perform all other duties as assigned by management in a professional and efficient manner.

  • 2-year degree in a business or information technology program
  • 1-year of customer service or related technical support experience
  • Must be able to work an occasional Saturday from 8 a.m. to 12 p.m.

    EOE/M/F/Disabled/Veteran

    Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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