IT Infrastructure Technician – Customer Service Representative

Description

Company : HM Health Solutions Inc. Job Description :GENERAL OVERVIEW:
Responsible for the monitoring, operating, maintaining, troubleshooting, installing and configuring IT Infrastructure equipment. Executes the processing of all computer generated documents according to operational procedures using mainframe printers, laser, network, and cut sheet, operating automated in line mailing equipment, as well as associated hardware/software.

ESSENTIAL RESPONSIBILITIES:
1. Executes processing flow in accordance with operating procedures to ensure the prompt and accurate processing of computer generated data. Ensures proper balancing and prioritization of workflow to optimize utilization of resources to meet customer requirements.

2. Performs quality control and accounting checks on all outputs. Verifies print quality of output to ensure required customer standards are met. Verifies the output format to ensure alignment with established procedures.

3. Identifies and solves problems affecting related electronic output, hardware and/or software. Interacts on a daily basis with internal and external customers, and/or vendors, support staff, and customer engineers for hardware maintenance.

4. Assures compliance to required standards, procedures, guidelines and processes.

5. Other duties as assigned or requested.

MINIMUM QUALIFICATIONS:
High School Diploma or equivalent is required

1-3 years of experience in Information Technology

PREFERRED QUALIFICATIONS:
MS Excel knowledge

Customer Service experience

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