IT Help Desk Analyst

Company Profile


ZT Systems is an established multibillion-dollar company, and a technology industry veteran with over 22 years in business. One of America’s fastest-growing private companies, ZT has grown at more than twice the industry average for the past 5 years. Headquartered in the USA with global manufacturing spanning the US, EMEA and APAC, ZT engineers’ hyperscale compute and storage solutions that are tailored to the unique workloads and business needs of our global datacenter customers. We are passionate about delivering the highest quality solutions and exceeding customer expectations. Here at ZT, we recognize hard work, commitment, leadership, and results, and we truly believe that behind every quality solution is a team of highly talented individuals. Join us at this critical growth inflection point as we engineer the hardware infrastructure powering a world of cloud computing, cloud storage, artificial intelligence and machine to machine transactions.

Megatrends Driving Our Industry

By 2020, more than 7 billion people and businesses, and at least 35 billion devices, will be connected to the internet. A new world of digital business and enhanced human connectivity is emerging, enabled by innovations in artificial intelligence, natural language interfaces, virtual/enhanced reality, and the Internet of Things. In fact, Gartner projects that the shift to the “cloud” will affect over $1 Trillion in IT spending by 2020. To deliver on the promise of these transformative technologies, today’s largest cloud providers require ever more powerful, efficient, and workload-optimized hardware infrastructure. With the proven ability to deliver these solutions, ZT Systems is well positioned as the design, manufacturing and logistics partner of choice for hyperscale compute and storage customers.

Job Description

We are seeking a Help Desk Analyst based out of our Secaucus, NJ office to provide day-to-day technical support to end-users via phone, remote access and desk-side support. The Help Desk Analyst will be responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. They must also be able to resolve problems quickly with little impact to the end-users. Successful candidates will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional support

Responsibilities and Essential Functions

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and product such as Office 365/Office 2013
• Meets and communicates with users, solves issues in a positive and efficient manner
• Assist in maintaining an inventory of IT hardware and software assets.
• Assists end-users with basic computing and telecommunication issues and questions.
• Leverage remote support tools to help resolve support requests.
• Ensure all problem tickets are closed within their established guidelines.
• Perform special projects and miscellaneous duties as requested and as time permits.
• As an Information Technology and Systems team member, you may be asked, as new business needs arise, to accept additional tasks and responsibilities within the department, besides those detailed in this job description.

Knowledge, Skills, and Abilities

• Ability to work independently and within a team environment
• 2+ years’ experience with setting up and troubleshooting Microsoft office suite products (Office 365/Office 2013).
• 2+ years’ troubleshooting Windows 7 and above operating systems.
• Experience using some type of Remote Desktop Support Tool.
• Experience with a ticketing system.
• Setup and troubleshoot network printers for end-users.
• Ability to manage time effectively and complete required projects on time.
• Prior experience working in a Help Desk or Desktop environment.
• Ability to identify the elements of a situation/ability to visualize, articulate and solve problems.
• Ability to diplomatically interact and communicate with all levels of an organization
  

Competencies

• Strong multi-tasking skills, attention to detail.
• Ability to write routine reports and correspondences.
• Excellent organization and multi-tasking skills.
• Has an understanding of Desktop Support SLA agreements
• Excellent communication skills.
• Ability to work independently and prioritize work based upon business needs.

Education

• Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience.
• A+, Microsoft certifications, or other IT related certifications are a plus.
• 2+ years of field experience.
  
• Understanding of VPNs and Wi-Fi profiles is a plus.
• Experience with Telecom/VOIP is a plus.
• Microsoft Windows Image Deployment experience is a plus
• PowerShell or other scripting experience a plus.

Experience

ZT Systems offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status. ZT Systems is a Drug-Free Workplace.