Information Technology Specialist

Job Summary:
The Information Specialist assists with the maintenance and installation of new PC’s and printers throughout the Bank, including cabling support, and other desktop related equipment support. Assists with basic software issue resolutions, and complies with regulation and training requirements. Acts as liaison between the Bank and third party IT vendors.

Primary Job Duties:

• Assists staff in solving PC and related equipment issues. Assists with hardware/software implementation and troubleshooting.
• Assists with administration of all areas of user access including computer setups, installation, and coordination of all associated required tasks.
• Responsible for documenting any network or PC related functions including report review notification and maintenance of network management reports from vendors.
• Assists in resolution of network configuration and implementation issues with vendors.
• Keeps documentation including Access Rights, inventories.
• Responsible for all ancillary devices such as, copiers, faxes & scanners (and vendors).

Expectations:

• Ensure staff receives accurate and timely response to computer equipment or application issues raised.
• Timely setup of PCs, laptops, phones and tablets for new employees and changing out of old PCs for existing staff. Perform network administration including adding new employees, deleting/disabling terminated employees (including any documentation), and maintaining group permissions.
• Work effectively with outside vendors as may be required to provide service to end user.
• Bring to the immediate attention of CIO any issues needing additional attention, and to follow through to completion.
• To proactively demonstrate the core values of reliability, responsiveness, appreciation, competency and ethics while interacting with all customers and coworkers.

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