Hotel & Land Senior Manager

Job Summary

Tour Operating (TO), including “cruise servicing” components (Air/Hotel /Transfers) and “cruise enriching” components (Pre & Post Land Programs), represents a key strategic asset in ensuring a distinctive cruise value proposition.

Due to the increasing importance of TO as strategic level within the sales funnel and as business lever to improve the service offered to cruise customers, Silversea is currently looking for a Hotel & Land Senior Manager to lead the Hotel & Land unit within the Tour Operating Department and help to lead and coordinate the processes and activities related to the different components characterizing the Pre and Post cruise value proposition.

Responsibilities and Duties

• Supervise and coordinate front-end activities related to management of requests coming from sales team
• Support the identification of potential areas of improvements / criticalities in front-end processes in order to ensure the highest service level
• Supervise and coordinate activities related to the definition of the most adequate inventory levels according to the booking trends ensuring the timely and effective set-up on company systems
• Coordinate tactical sourcing activities with Hotel and Ground Operators
• Support the evaluation and definition of potential sourcing opportunities to improve the current offering
• Liaise and coordinate with external suppliers (e.g. Hotel, Ground Operator) in order to ensure the highest service level for turnaround activities
• Support the implementation and maintenance of inventory and pricing monitoring processes
• Support the Tour Operating Director in the evaluation of strategic business initiatives including promotional activities
• Direct and supervise global hotel & land team ensuring the timely and effective execution of booking activities
• Liaise and coordinate with other departments, including Reservations, consumer Sales, Operations, Marketing, Guest Relations

Qualifications and Skills

• Proven experience in the Cruise industry (10+ years) with in-depth knowledge of Shoreside Programs (i.e. Hotel, Pre and Post Land Programs, Transfers) and Travel & Hotel industry experience.
• Strong negotiation skills with proven experience in the Hotel and Land Programs domain
• Strong analytical skills with extreme attention to details
• Excellent communication and presentation skills
• Organizational and leadership skills (experience in global team coordination is valued)
• BSc/BA in Travel, Tourism and Hospitality, Business Administration, Management or similar

Job Type: Full-time

Experience:

• Cruise, Travel & Hotel Industry: 5 years (Required)

Education:

• Bachelor’s (Required)

Job Location:

• Miami, FL 33131 (Required)