Help Desk Tier II Support Specialist

Information Technology Strategies, LLC. is a government IT solutions provider servicing commercial and government initiatives in various parts of the United States. We are currently seeking a Help Desk Tier II IT Support Specialist to work for our company.

The ideal candidate for this opportunity will be responsible for the following:

The ideal candidate for this opportunity will be responsible for the following:

Responsible for providing technical service to onsite/remote clientele supporting multiple federal IT infrastructures to include NIPR, SIPRNET and JWICS.

Responsible for documenting service request via incident ticketing system and running reports to track workflow status.

Tracking, routing and redirecting problems to correct resources as needed.

Properly escalating unresolved queries to the next level of support.

Responsible for providing first level contact and convey resolutions to customer issues.

Provide remote troubleshooting solutions for computer or operating system issues to remediate technical anomalies.

Assist in the development and recommending of cost effective technical system improvements as needed.

Responsible for correcting technical issues on servers, workstations, mobile devices and software on a business network(s).

Responsible for preserving and grow your knowledge of help desk procedures, products, services and include researching new technology trends.

Requirements:

• Citizens and those authorized to work in the U.S. are encouraged to apply. Sponsorship will not be provided for this opportunity.
• This position requires an active Secret security clearance.
• Must have Bachelor’s degree in Computer Science, Telecommunications, Information Technology and or other related fields of study
• Must have 5-7+ years of experience working in a service desk environment
• Proven experience in or knowledge of network management of WAN/LAN computer networks, data communications, TCP/IP, applications monitoring & diagnostics; working knowledge of Federal Networks NIPRNET, SIPRNET and JWIC networks and management tool, ticketing systems
• Technology Suites: Computing Environment; Windows 7 or Higher Must have excellent oral/written communications skills with strong federal business acumen and customer service end user technical support
• Must have valid Security + Certification or higher and provide proof as it is required for the position.

For IT-Strat full-time employees we offer a robust benefits package for the employee and for their family as well. Our benefits plan provides comprehensive insurance programs to meet the needs of individuals and families.

What IT-Strat has to offer:

IT-Strat has a robust benefits package for all full-time employees as we believe our employees are our greatest assets.

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Paid Vacation Days
• Paid Holidays
• Paid Sick Days
• 401K Retirement Program
• Tuition Reimbursement
• Bereavement Leave

…………And more!!!!!

This is a full-time perm opportunity located in Northern, VA. Please be advised that a Secret Clearance is required for this position. Candidates who do not have the required clearance will not be considered. Third party resumes will not be accepted.

Job Type: Full-time

Required education:

• Bachelor’s

Required experience:

• SIPRNET: 5 years
• Mobile Devices: 5 years
• Help Desk: 5 years
• Tier 2 Technical Support: 5 years
• Windows: 5 years
• NIPRNET: 5 years
• Wireless: 5 years
• Report Generation: 5 years
• LAN: 5 years
• Ticketing Systems: 5 years
• JWICS: 5 years
• WAN: 5 years

Required licenses or certifications:

• Active DoD Secret Clearance
• Security+ Certification