Front Desk Supervisor – Hotel 43

JOB DESCRIPTION:
JOB TITLE: : Front Desk Supervisor

DEPARTMENT: : Rooms Division

JOB SUMMARY:

• Upholds Hotel 43’s commitment to exceptional guest service.
• Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
• Resolves and/or refers to management all guest requests, concerns, complaints and/or suggestions quickly, efficiently, and courteously in a continuous effort to provide exceptional guest service.
• Functions as the contact person and departmental director as needed.
• Make suggestions for improvements in overall operation with an emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
• Develops departmental Standard Operating Procedures.
• Overall supervision of Front Office team members in their daily duties, attitude, professionalism, appearance, and performance.
• Supervision Front Office employees
• Maintains a bank and performs daily drops.
• Establish and maintain close working relationships with all departments of the organization to ensure maximum cooperation, productivity, morale, and guest service.
• Evaluates and counsels team members as needed in accordance with policies and procedures.
• Train new hires and ensure all team members understand the mission of providing the very best guest service.
• Practices good yield management when rate quoting or booking reservations.
• Responds properly and assumes supervisory role in any hotel emergency or safety situation, as well as, ensures proper control and instructions of emergency procedures to the hotel.
• Relays accurate and timely information during emergencies to Front Office Manager, Assistant General Manager and General Manager.
• When the hotel is overbooked, determines who will be relocated.
• Attends and positively contributes to all scheduled meetings and training sessions.
• Emulates a positive attitude at all times.
• Displays a high quality appearance in dress, appearance, and attitude at all times.
• Maintains a high degree of professionalism and integrity as befitting a member of management at all times.
• Emulates the highest level of guest service skills to both internal and external guests.
• Maintains a neat and organized appearance of the front desk and other work areas at all times.
• Maintains inventory of all office items and equipment, ensuring equipment is fully operational.
• Encourages guest to utilize amenities.
• Adheres to all department and property policies.
• Adheres to strict confidentiality of information both seen and/or heard at all times.
• Performs and assists with other duties as assigned or requested.
• Follows the core values of the company; Inspired Service,Teamwork, Respect, Integrity and Passion.

Job Qualifications:

• Guest service experience.
• Computer experience.
• 2 years’ experience in the hotel industry.
• 2 years of supervising staff experience.

Required Job Skills:

• Money handling skills.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail-oriented.

We are proud to offer a comprehensive benefit package to our employees.:

• Medical, Dental and Vision is offered after completing 60 days of service
• Employee Assistance Program
• Flexible Spending Accounts
• Vacation time after completing a 1 year service
• 401K program with a company match after completing one year of service

Wage starts at $12.00

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion : while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.: