Fraud & Revenue Protection Analyst

Role Summary

The Fraud & Revenue Protection Analyst works within a newly established unit within Alaska Air Group’s revenue accounting department to proactively detect and prevent financial fraud in all sales channels and accounts.

Scope & Complexity

This position supports routine to moderately-complex fraud and revenue protection activities for Alaska Air Group (AAG) and its subsidiaries.

Key Duties

Monitors and researches customer payment records, utilizing various third party and in-house tools and work queues, to investigate and independently validate transactions as either fraudulent or legitimate.

Identifies high-risk transactions and responds promptly to mitigate potential losses (e.g., places holds, restricts customer travel, or cancels reservations).

Gathers information from customers to help identify discrepancies and/or eliminate suspicion.

Collaborates with risk counterparts including banks, merchants, law enforcement, and other internal teams and individuals to identify and prevent fraud and to eliminate risks.

Partners with peers and leadership to communicate fraud trends and to share best practices.

Assists with internal financial fraud investigations as needed.

Job-Specific Skills

Required

A minimum of 1 year of experience in a high-transaction, e-commerce payment fraud prevention operation.

Excellent analytical and problem-solving skills.

Excellent verbal and written communication skills.

Strong customer service skills.

Moderate knowledge of fraud prevention and detection best practices.

Basic knowledge of credit card chargeback processes and procedures.

Demonstrated experience and an exceptional working knowledge of computer systems and programs including Microsoft Word, Excel, Outlook, and various internet search tools and platforms.

Some weekend, holiday, and evening work may be required.

Minimum age of 18.

Must be authorized to work in the U.S.

Preferred

Experience with a commercial fraud detection platform.

Experience working with a Global Distribution System (GDS).

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Education

High school diploma or equivalent is required.

An Associate of Arts or an Associate of Science degree is preferred.

THE LOCATION

The location for this position is in Seattle, Washington

OUR CULTURE – ALASKA AIRLINES

For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

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POSTING INFORMATION

Please apply on or before: April 6, 2017

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.