Customer Service Agent – Full Time

HOURS

Full Time (approximately 40 hours per week)

KEY RESPONSIBILITIES

Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment

Sell tickets and ensure cabin accommodations

Perform computer and paperwork tasks

Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades

Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security

Processing and securing passenger luggage

May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction

Other duties as assigned

Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring

QUALIFICATIONS

High school diploma or equivalent required

Must be at least 18 years old

Must be authorized to work in the U.S.

Must be willing to accept Full Time hours

Two years of customer service or community service experience required

Possess excellent communication skills (both verbal and written)

Possess exceptional interpersonal skills

Type at least 25 WPM required

Able to lift up to 50 lb. on a consistent basis

Flexible to work varied shifts, weekends, holidays required

Able to participate in paid training required

Able to accept a starting pay of $12.47 per hour required

Able to learn and operate a computerized reservation system

Able to adapt to performing work according to set procedures

Able to anticipate needs of others in a fast paced environment

THE LOCATION

The location for this position is in Seattle, Washington

OUR CULTURE – ALASKA AIRLINES

For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

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POSTING INFORMATION

Please apply on or before: April 18, 2017

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