Economic Assistance System Support Specialist II

Full/Part Time

Full-Time

Regular/Temporary

Regular

Salary Range From

3586.00

Monthly

Salary Range To

3700.00

Monthly

Hiring Range: $3586 to $3700 per month

Summary of Work

Provide help desk assistance to TECS, Vision, NDVerify, OASYS and SPACES eligibility computer systems for SNAP, TANF, Medicaid and Healthy Steps programs.

Maintain system tables, notices, On-line User Manuals and On-line Help.

Perform maintenance and training duties including major enhancements or projects for the TECS, Vision, NDVerify, OASYS and SPACES eligibility computer systems for SNAP, TANF, Medicaid and Healthy Steps programs.

Identify, research, analyze, and resolve system problems during the system analysis and design phase for enhancements and projects.

Identify, research, analyze, design, and process comprehensive work requests, test plans, and case scenarios during the acceptance testing phase for enhancements and projects to test policy changes, systems problems, and resolutions.

Collaborate with policy staff, systems users, and programmers/analysts from the Information Technology Department (ITD) and consultants from Information Technology Services (ITS) for problem resolution throughout the analysis, design, and testing phases for enhancements and projects.

Monitor system activities to provide effective planning and enhancement of the systems.

Maintain knowledge of interfaces between DHS computer systems and systems of other government agencies to research, analyze, and resolve problems.

May serve as a lead for support, maintenance, training, enhancements, or projects.

Minimum Qualifications

Requires a bachelor’s degree in an information technology-related field, business or public administration, or administrative/office management, and two years of professional work experience in the information technology field, human service field, or administering/determining eligibility for human service programs at the state or county level. Experience will substitute for the education requirement on a year for year basis.

If unable to fill the position at this level, the Department will considering filling the position as a System Support Specialist I , which requires a bachelor’s degree in an information technology-related field, business or public administration, or administrative/office management, and one year of professional work experience in the information technology field, human service field, or administering/determining eligibility for human service programs at the state or county level. Experience will substitute for the education requirement on a year for year basis.

Application Procedures

Please provide details in the employment history sections of the application form on how your education, experience and skills will qualify you for this position. Supplemental information such as a cover letter and resume may be included, but the initial review and score will be based on the information provided in your online application.

Please fill in all information requested on the application form, such as dates of employment, hours worked per week, credits earned, etc. INCOMPLETE SECTIONS WILL NOT BE GIVEN CREDIT.

The Department’s Human Resource Division staff will score applications against the minimum qualifications and preferences listed on the job announcement and qualifying military service. After the scoring is completed, a certified list of eligible candidates and the applications will be forwarded to the hiring manager for further consideration and possible interview, based on the final scores.

The Department of Human Services does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

All application material must be received on the closing date by 11:59 pm or before the closing date.

For more information or if you need an accommodation, Please Contact: Linda Brew

Employing Unit: Economic Assistance

Telephone Number: 701-328-4037

TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments , please contact recruiter@nd.gov or (701)328-3290