Desktop Support Technician D

About us, purpose, experience and qualifications
about us

make a promise

be deeply invested

value our differences

build trust, not territory

have courage

always do the right thing

stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

purpose
To perform onsite hardware software and peripheral updates and repairs in our organisation.
experience and qualifications

Degree or Diploma and the required Certification

Min 5 Years related experience

additional requirements

ExtensiveMacBook skills is an advantage

Linuxsupport background

Video& Audio-Conferencing support experience and knowledge

Healthchecks on Video Conference equipment

Pre-checksfor scheduled meetings

Firmwareupdates for Video & Audio-Conferencing equipment

Troubleshootissues with Video & Audio-Conferencing equipment Knowledgeand support for mobile collaboration tools (e.g. Microsoft Teams, Jabber, etc.)

responsibilities

Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team

Increase operational efficiency and suggest solutions to enhance cost effectiveness

Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s

Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements

Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses

Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.

Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards

Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems

Maintain relevant systems to ensure (amongst others) integrity of data / functionality – by ensuring Anti Virus is installed on all PC’s, all patches up to date, PC names up to date, server connections accurate

Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications

Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances

Support with the implementation of desktop projects or change programmes as required by business

Manage own development to increase own competencies

Support peers and colleagues across IT functions through knowledge sharing during desktop support