Dedicated Support Engineer (DSE)

Title: Dedicated Support Engineer (DSE)

Location: Downtown Seattle, WA

Duration: 12 months + extensions

Blue Vector is assisting the industry-leading provider of broadband video management and publishing solutions to hire a multi-talented Dedicated Support Engineer (DSE).

Our client represents the future of television, and the leading provider of online video publishing and management solutions. They help some of the world’s largest broadcasters, cable operators, and media companies manage and publish their content online and on mobile. Some of their customers include SyFy, Fox Sports Network, NBC Sports, CNBC, National Geographic, Comcast, BT, CBC, Travel Channel, Weather Company and more.

Our customer is an agile organization, improving and exploring new technologies and solutions in our day to day responsibilities. We manage over 3500 virtual machines using a variety of storage and server brands and focus on maintaining scalable systems.

“Start-Up” vibe, fun work environment, located downtown Seattle with easy bus access, great internal culture. Online SAS based video streaming management organization. Very exciting!

Example of our products http://viaplay.se/ or http://xfinitytv.comcast.net/

Our customer helps content providers and video sites meet their unique broadband video publishing requirements. Our services scale with our customers’ operations and support their business model with an open, versatile approach to providing the ideal technical solution for their needs.

This DSE 1 position is tasked with the operation and maintenance of a large, distributed Video-On-Demand (VOD) capability (as well as peripheral sub-systems). This system performs automatic mass processing of video assets numbering in the millions, including ingest, encoding, distribution, QA, and more. This entertainment system is the world-leading entertainment system providing a high-quality user experience.

The ideal candidate will possess strong troubleshooting instinct and IT support experience with Service-Oriented Architecture (SOA) experience, an understanding of operational needs surrounding scale, high-availability, and performance. Experience with operating and trouble-shooting enterprise systems using RESTful services is important for this position.

The responsibilities of this Support Engineering role will focus heavily on analysis of technical documentation and system code in order to support users of the system, and to properly resolve system issues in a documented and timely manner.

This is an excellent opportunity for a talented technologist to challenge and build upon existing operational and technical skills, and to unleash a natural affinity for getting things done using Teamwork and Collaboration.

Core Position Competencies:

Analysis – Ability to understand High Level Arch/Specifications, technical documentation, code
Troubleshooting – Working with customers/employees to identify and address root-case
Operation – Monitor and operate the system
Documentation – Maintain operational reporting and trouble-shooting guides
Development – Design, Implement, and Maintain operational tools, dashboards, scripts, and systems
Configuration – Infrastructure configuration and management

Responsibilities:

Participates in a culture that favors quality, automation, and rapid delivery of functionality.
Support solutions, sometimes without sufficient documentation readily available, and does so in a timely manner. Creates systems operation and troubleshooting documentation to be used by others maintain systems.
Participates in issue escalation activities, using knowledge of complex systems. Takes knowledge learned and applies to current systems, to prevent future occurrences.
Operating Systems & Disk Management responsibilities (If applicable).
Analyzes log files for errors and takes corrective action. Applies Comcast security policies to all systems. Proficient with at least two of Linux, Windows Server, HP-UX, Solaris, AIX. Troubleshoots operating system and application issues. Is responsible for performance and tuning of system workflow; applies policy for coding standards, software package, and patch management.
Storage and Backup responsibilities: Understands storage allocation impact on system performance. Conducts comprehensive performance and capacity monitoring, tuning, and analysis.
Development responsibilities: Develops basic software in at least 1 modern language, primarily Ruby, Java (Groovy), or Shell-Scripting. Implements small-to-medium operational scripts/systems to programmatically analyze and address system problems.
Reports on system operation status and system health.
Networking responsibilities: Installs and configures application software on servers following prescribed instructions. Understands basic layer-4/7 switch functionality and can help troubleshoot problems.
Application Technologies (Web Servers, J2EE, Applications Servers) responsibilities (if applicable): Familiar with Apache/Tomcat or Jetty and related technologies.
Possesses basic understanding of how changes may adversely impact the subsystem and all of the products that use that subsystem. Works with advanced logging/filtering/tracing capability to operate and maintain system operation.
Utilizes basic time management and project management skills to complete tasks in a timely and orderly manner, effectively communicating necessary information.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Some travel required.
Other duties and responsibilities as assigned.

Requirements:

Bachelor’s Degree or Equivalent Domain Experience
Engineering, Computer Science, Information Systems Preferred
Generally requires 1-2 years related enterprise systems support experience.
Strong understanding of system logging and tracing
One or more years’ systems support, operation, or development experience with distributed, customer-facing services.
High level of proficiency with Linux administration and configuration.
Basic understanding of modern Build, Deployment, Configuration Management, Monitoring and Business Intelligence tools, such as Maven, Ant, Chef, Puppet, Nagios, Zenoss and Splunk.
Excellent communication, organization, and time management skills.
Keen attention to detail and high level of commitment.
Ability to interact with technical and non-technical users
Good analytical and problem solving skills
Basic understanding of the RESTful services and Service Oriented Architecture
Solid records keeping skills

Our customer values cultural fit, intelligence, self-motivation, empathy and passion for learning as much or more than matching experience. If this sounds like a role you would enjoy, but you’re concerned about specific details below, please apply anyway. You might be the perfect person for our customer.

Qualified candidates should apply via this job board and if desired. We are looking forward to hearing from you!

About the Company

Blue Vector is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

**Note: U.S. citizen / Green card holders only**

Job Type: Full-time

Required education: