Data Entry Operator

Application Deadline: 04/17/2017 at 3pm CST

We are seeking a Data Entry Operators who will be providing data entry, general office, and answering phone calls.

Duties include:

• Opening and distributing mail to unit staff

• Logging incoming prior authorization requests

• Adding or updating prior authorization records

• Answering incoming phone calls;

• Providing basic policy information to callers

• Looking up information in the system

• When necessary, transferring calls to other unit staff.

Previous experience required:

• Data entry

• Basic Microsoft Office toolkit knowledge

• Years of Relevant Experience: 2 to 4 years

• Preferred Education: Associates Degree or equivalent

• Comprehensive PC skills.

• Able to follow written and spoken instructions.

• Minimum of 35 wpm.

• Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.

• Duties involve utilizing automated equipment, including electronic keyboard, display screen, and sorted memory to perform.

• Ability to operate and understand basic scanning and imaging equipment, including pan, skew, and image correction techniques.

• Ability to conduct basic data mining and data capture efforts.

• Services may be required to be provided at supplier’s site using supplier’s equipment. Typically need an end product of electronic data, typically transmitted through FTP.

• Keypunch and verify records in specified format (ex. ASCII).

• The total number of keystrokes is limited to actual characters, numbers and special characters that are keyed. Spaces, function keys, nulls, and zeros are not counted as keystrokes.

• The contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possession.

• Error rate cannot exceed 1/2%. Error rate is calculated on a character (not field or record) basis.

• Pickup and delivery by contractor to be made on a weekly basis.

• For key entry, required that a second individual completed 100% key verification to control errors.

• Knowledge of imaging and visual display operating practices, procedures, and techniques.

• Knowledge of arithmetic and numbering systems.

• Ability to operate equipment with speed and accuracy to ensure information is captured.

Nice to have

• Dental or medical claims processing experience

• Answering phones in a medical/dental office environment Required / Desired Skills

• Data Entry (Required 3 Years)
  

• MS Office (Required 3 Years)
  

• Help Desk/Reception (Required 2 Years)
  

• Dental or Medical Claims Processing (Highly Desired 1 Years)
  

• Customer Service in Medical/Dental Office (Highly Desired 1 Years)