Data Center Technician III

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA. And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Technician III will have the following:
HS Diploma/GED and 3 or more years of experience in systems, software, or network support; or an equivalent combination of education and experience.

2 or more years of experience in UNIX/Linux server administration including scripting in one or more languages

Ability to work an overnight shift – 12:00 PM to 10:00 AM Wednesdays through Saturdays

Must be able to stand, walk, and reach while performing the duties of this job

Must be able to work any shift as assigned, as dictated by the needs of a 24/7 operation

Preferred Qualifications:
Ability to generate basic documents and simple spreadsheets in MS Office

Ability to read, analyze, and interpret data so that trends can be recognized before they become a customer-impacting issue

Ability to communicate clearly and concisely with customers and coworkers

Experience with VMWare and related technologies (vCenter, VSphere)

Isilon and EMC storage technologies.

#CB1

#LI-PC1

DISH’s Digital Broadcast Centers provide advanced online video delivery and satellite video delivery for broadcasters and pay-TV operators across North America. Through our network of uplink centers, these world-class facilities are also home to EchoStar’s 24/7 traffic, technical operations, and satellite access centers. This team is comprised of experienced professionals dedicated to providing customers with an unparalleled level of service delivering content and programming to over 16 million subscribers every day.

Dish is seeking an IPTV Systems Technician at its Cheyenne, WY data center to monitor all activities of the network facility ensuring high quality data transmission. The IPTV department maintains the IPVOD content infrastructure as well as back-end systems for remote viewing and management of set top boxes. Some contact with customers and outside vendors will occur, so candidate must have good customer interface skills. This position is on the overnight shift – 12:00 PM to 10:00 AM Wednesdays through Saturdays

Primary responsibilities fall into the following categories:
Monitor the health of the network, storage and servers using a variety of tools including Zenoss, Zabbix, and in-house developed dashboards

Provide Tier 1 telephone contact for IPTV systems

Generate trouble tickets and escalating to Tier 2 teams as needed

Follow up with Tier 2 and customers to confirm issue resolution

Perform intermediate trouble shooting of servers, network devices, and applications

Installation of operating systems and software applications

Cross-train and coach team membership on systems and procedures

Other duties as assigned.

The position is a shift position as this role requires 24/7 staffing.