Customer Service Representative – Call Center (Evenings and Weekends)

***Must be able to participate in a paid 6 weeks training between 9:00 AM – 5:30 PM***

*** Actual call center work shifts will be between 12:00 PM and 11:00 PM weekdays and between 8:00 AM to 6:00 PM on weekends ***

*** $13/ hour ***

You’re a friendly, self-motivated service professional who takes pride in delivering WOW service and delighting customers. You truly enjoy helping others and feel tremendous satisfaction each time you resolve a customer’s concern. You thrive in an environment that encourages you to grow and to take ownership of everything you do.

If you’re seeking an employer who will reward your dedication and help you advance professionally, build your service career at Fort Lauderdale, Florida-based UA Brands. We’ve been outfitting hard-working staffs at hospitals, restaurants, schools, cruise lines and many other companies for 30 years…delighting customers around the globe.

UA Brands is seeking a full-time Evenings and Weekends Customer Service Representative for our Fort Lauderdale, FL corporate headquarters:

You’ll handle one of our company’s highest-profile and most important roles: serving as the caring advocate our customers rely upon to help them resolve their concerns. UA Brand customers from our six business divisions will reach you by phone, website, and email, seeking your expertise. You’ll strive to resolve most issues with one-call efficiency, as well as research more complex situations to ensure customer satisfaction. Your mission: to continue strengthening the UA Brands reputation for service excellence in our call center.

Gain invaluable skills:
We’ll help you advance your career with training and on-the-job experience that strengthens your communications, business, sales, customer service, and leadership capabilities. As a member of our corporate team, you’ll work side by side with managers, executives and our president, with many opportunities for valuable learning and mentoring.

Our ideal Customer Service Representative is:

• Entrepreneurial-driven : You’re always striving to achieve better results…never satisfied with “good enough”. You look for opportunities to improve our process or procedures, to further improve the customer’s experience.
• Self-managed: You take the initiative to do what’s needed; solve problems; follow up on all promised tasks; and continuously improve your results.
• Team-oriented : you enjoy being part of a close-knit work team and helping co-workers succeed.
• Calm under pressure : You know how to soothe a frustrated customer and transform a negative experience into a positive brand win. You handle multiple demands and extra-busy workdays without losing your focus or cool.

Essential Duties and Responsibilities:

• Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding back to customers with resolution to their problem within the time limit specified by company policy.
• Handling sensitive or confidential customer data in a professional, responsible manner.
• Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting; or other service scenarios.
• Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company.
• Completing any special project assignments and assisting other departments during lower customer contact periods.

Required Skills

• Exceptional listening, verbal and written skills: you get along well with many different or strong personalities
• Organized and detail-oriented, with good time management skills.
• Strong decision making and analytical abilities.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Proven work ethic and team player mentality.

Required Experience

• 1 year or more of customer service or help desk experience.
• Internet Explorer and Microsoft Office experience; 40 WPM typing speed a plus.
• Call center, PBX Operator, or high-volume receptionist experience preferred.
• Internet/PC troubleshooting technical support experience is a plus. Bilingual (English/Spanish) a plus.

*** $13 hourly ***

Click here to see what our employees say about working for our UA divisions!

Benefits Information: Enjoy the best of ALL worlds!

Along with a generous benefits package and dynamic downtown location, there’s another big benefit to building your career here: you enjoy the best of all worlds in one company. As an industry leader for 30 years, we offer the strength and stability of a large firm, with healthy profitability and exciting career growth. Yet our friendly, team-oriented workplace makes you feel like part of a close family. We offer comprehensive benefits including medical, dental, vision, critical care, life AD&D insurance. We also offer a 401 (k) plan, FMLA, Pet Insurance, Continuing Education, Employee Assistance, and additional discount programs. For more information about our extensive benefits, click here .

If you share our passion to transform every customer interaction into a rewarding long-term relationship, you’ll love our team. Reach out to us now!

Watch your email − here’s what happens next:
We look forward to reviewing your application! If your background is a promising fit for the position, you’ll get an email from us within 3-4 business days which will include a link to our online Candidate Assessment.

Why do we request this assessment?

A big reason why UA Brands is such a rewarding place to work and why so many employees thrive here is the extra time we invest during the hiring process. We want to make sure our potential candidate will be a great addition to our family! This assessment allows us to get to know you better, which also helps you determine if we’re the right fit too.

We are a Drug Free Workplace.

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within and we are seeking individuals who thrive in an environment that encourages and supports self-management. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.