Customer Service Representative

Are you looking for a growing company with future opportunities? Join Gateway Group One!

Gateway Group One provides service, and solutions to the people and business of our communities, and is a National leading security services provider and customer care service provider. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with our Customers. We promote from within our company and you can start with little or no security or customer care experience and become one of Gateway Group One’s many success stories.

OPEN HOUSE – CUSTOMER SERVICE REPRESENTATIVES-ON THE SPOT INTERVIEWS

What: Open House – 25 Opened Positions for Customer Service Representatives (IMMEDIATE HIRE)

When: Thursday, April 27, 2017

Time: 10:00 am to 12:30 pm (must arrive no later than 10:00 am)

Where: JFK Airport

Building 14 Port Authority Administrative Building

2nd Floor

Queens, NY 11430

Attire: Professional/Interview Ready

Open Positions: 25 Customer Service Representative – part time and on-call

Pay Rate: $13.15 per hour

ALL OPEN POSITIONS WILL BE LOCATED AT LAGUARDIA AIRPORT- QUEENS, NY 11371

Gateway Group One

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Laguardia Airport customer

Responsibilities:

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVES DO FOR AIRLINES?

(Note: Your duties may vary depending on the size of your work location.)

• Responsibilities include greeting and handling Customers in a polite and friendly manner;
• Provides a variety of information to customers/travelers, page customers, resolve problems or complaints and assist as needed;
• Handles customers concerns and questions in timely and efficient manner;
• Provides answers to all general inquiries from Customers and other visitors to the airport terminal;
• Must maintain the ability to wear prescribed uniforms

QUALIFICATIONS:

-High School Diploma, GED or equivalent education required.

-Must be at least 18 years of age.

-Must have authorization to work in the United States

-Customer Service Experience is a plus but not required

-Bi-lingual a plus but not required

-Professional Appearance

NOTE: To work at the airport, you must be able to obtain a Port Authority badge. You will be required to meet all Port Authority requirements. Job seekers will be required to get fingerprinted which will review your record nationally. Job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years.

WHAT ARE THE PHYSICAL REQUIREMENTS OF A CUSTOMER SERVICE AGENT?

Must be able to lift and/or move items up to 50 pounds; Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods; and must be able to use your fingers/hands to keyboard

WHAT ELSE DO I NEED TO KNOW ABOUT BEING A CUSTOMER SERVICE REPRESENTATIVE

-You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime;

-Typing and keyboarding skills;

-Must be able to satisfactorily complete a Customer Service Agent training program with an 80% or greater average and an evaluation period;

-This is a union position

To Apply: Complete the entire application process

Gateway Group One is an Equal Opportunity Gateway Group One is an Employer of Choice

We deliver service excellence based on our commitment to be an employer of choice through comprehensive employee training, opportunities for advancement, providing superior benefits and a corporate culture of respect.

Gateway Group One companies employ over 4000 workers. Our workforce is as diverse as the regions we serve. We carefully screen and comprehensively train our employees, but most importantly we treat them with respect. That is why Gateway Group One companies have become major regional employers of choice and our employee turnover is far below the industry’s average.