Customer Service Coordinator

At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Finance – Support Services and discover how your talents can change lives. Yours included.

This Customer Service Coordinator will be responsible for:

• Accepting incoming calls promptly and courteously to identify, resolve, and respond to issues, questions, and concerns from parents, patients, insurance carriers, and hospital departments.
• Collecting, verifying, and updating all demographic and financial / insurance information via telephone and electronically.
• Interacting with patients, family, and clinicians to resolve account or charging issues.
• Providing requested documents to insurers, third parties, and attorney in timely manner.
• Providing requested documents to insurers, third parties, and attorney in timely manner.
• Resolving patient credit balances.
• Creating laboratory, pre-admits, and other registrations as necessary.
• Providing language interpretation services for PFS as needed.
• Collecting and assign referrals received via telephone, fax, and / or electronically.
• Processing and classifying bad debt for self-pay accounts.
• Reviewing PCP and self-pay exceptions report and resolve issues.
• Monitoring and distributing OR schedule.
• Participating in special projects as required by other PFS teams as requested.
• Participating in training newly hired staff on system navigation and process flow.
• Demonstrating ability to assist co-worker, hospital community or outside entity in resolving issues or difficult situations.

To qualify, you must have:

• A high school level of educational development and one year of previous experience. Previous experience in Third Party insurance billing is preferred.
• The analytical skill to resolve problems that require the use of basic scientific, mathematical, or technical principles.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Customer service oriented which includes the ability to interact professionally and handle sensitive information issues in a confidential and respectful manner.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.