Customer Information Representative

The Customer Information Representative will be assigned to OCMC and will provide assistance in the preparation and distribution of information related to construction coordination meetings, ensure coordination among multiple entities, compile and analyze construction data, review plans, conduct site visits to assess progress and compliance with DOT construction permit stipulations, respond to complex and technical inquiries by the public and other governmental entities and agencies, handle complaints and requests and conduct research to resolve problems. Forwards very complex issues to senior project managers for response. Prepares written responses.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and four years of satisfactory, full-time experience as described in “2” above; or

4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in “2” above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in “2” above. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization.

To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time

experience described in “2” above.

To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in “2” above.

Preferred Skills

Possession of a driver’s license valid in the State of New York. Knowledge of NYCStreets, Data Warehouse, Microsoft Word and Excel desired.

To Apply

All resumes are to be submitted electronically.

Current City Employees:

Please log into Employee Self Service (ESS) at https://hrb.nycaps.nycnet, follow the Careers link and search for Job ID number 286752.

All other applicants:

Please go to www.nyc.gov/careers/search and search for Job ID Number 286752.

If you do not have access to a personal computer:

Please visit your local public library. Most public libraries have computers available for use.

No phone calls, faxes or personal inquiries permitted.

Only those applicants under consideration will be contacted.

For more information about DOT, visit us at: www.nyc.gov/dot.

Work Location

55 Water St Ny Ny

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.