Customer Contact Center Representative

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Principle Responsibilities:

• Deliver cost-effective, quality service to Voya participants in order to retain customers and increase profitability.
• Accurately handle and support customer requests for service, and product/procedural information for various types of group and individual insurance products.
• Resolve complex customer issues.
• Research and troubleshoot discrepancies relating to transaction processing, compliance and regulatory issues.

Education and Experience

• At least 1-2 years of customer service in a call center or retail environment.
• BA/BS preferred but not required
• Provide professional, reliable and prompt services to customers, develop relationships with external and internal partners, as they effectively troubleshoot, prioritize, and multi-task.
• Experience in the financial services industry is highly desirable but not required.
• Individual must be customer focused, self-motivated and enjoy working in a busy call center environment.
• Strong communication and organizational skills are necessary.
• The successful candidate will need to maintain a business-driven mindset by placing the customer first and demonstrating a sense of urgency at all times.

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills .