Customer Care Email Specialist – Work at home potential for NE Residents

Create a fulfilling career with the nation’s premier online retailer for everything home furnishings & decor …

Looking for a new opportunity? Gain experience and jumpstart your career with one of the nation’s leading online retailers. We’re hiring customer care email positions with potential to work from home.

Having been named a Top 500 Retailer as well as one of the fastest growing companies in America, Hayneedle is well aware that success doesn’t make itself; success is created through talent, hard work, and cooperation. Our future is defined by the lasting relationships we create with our amazing team —people who come ready to transform the industry with big ideas, loads of ambition, and a healthy obsession for excellence.

Staying true to our roots, Hayneedle operates from a foundation built by free-thinking innovators with an unwavering passion for bringing the best products, experiences, and services to millions of customers every day. And as our company grows, so does our need for savvy self-starters who dare to dream, take action, and make a difference.

What does a Customer Care Email Specialist at Hayneedle do?

• Respond to sales and service requests from all email queues.

• Support all customer interactions via phone on a daily basis.

• Demonstrate care and professionalism when responding to all written communication by having the written correspondence be clear, concise, and free of errors.

• Represent company with positive reflection of values and mission.

• Utilize excellent customer service skills to research and resolve customer issues.

• Demonstrate empathy, drive and enthusiasm while handling customer questions, complaints and inquiries.

• Ownership of customer service resolutions through entire life cycle of customer service complaint or issues.

• Internal communication with Vendor Specialist team members to address escalated vendor issues that affect the customer experience.

• Offer input to Operational Supervisor concerning customer issues as well as changes and updates needed to websites.

• Meet productivity goals.

• Use judgment in the resolution of service issues to prevent monetary loss.

• Attend training and coaching sessions to keep pace with product changes and updates.

• Accurately input customer information.

• Close sales (during high call volume periods) and provide after sale support.

• Build confidence in our potential customer by having a friendly phone presence and strong product knowledge and strong understanding of customer service policies.

What basic qualifications does a Customer Care Email Specialist need to have?

• High School Diploma required, Associates or Bachelor degree preferred.

• 1 year customer service experience and dealing with escalated service issues in a call center environment, retail experience and expertise in the online retail industry preferred.

• 1 year assisting customers via email or chat preferred.

• Ability to thrive in a fast-paced, rapid growth environment required.

• Ability to manage multiple projects required.

• Ability to effectively prioritize, communicate with internal and external teams, and show ownership for projects from start to finish required.

• Ability to inspire, motivate and work alongside team members required.

• Ability to self-starter with a positive attitude and strong work ethic required.

• Ability to demonstrate excellent PC skills using Microsoft Office software required.

• Ability to maturely handle complaints and diverse customers while maintaining a high level of service required.

• Must be able to work flexible shifts, evenings, weekends, and OT.

As one of the nation’s largest online retailers, staying ahead of the curve is essential. We rely on the positive, team-oriented attitudes of top-notch people to keep the business thriving. If you feel like the fast-paced, rewarding environment of a rapidly growing retail brand is for you—share your story! Apply today and tell us why you fit the bill as the next best addition to our winning team.

*Employment is contingent upon successful completion of a criminal background check and drug screen.

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