Customer Care Assistant- Weekends off!

Conduent in Raleigh is hiring for Campaign F!

Position: Customer Care Assistant

Start Date: June 19, 2017

Pay Rate: $9.50 -$10.00

Training Schedule: Monday – Friday- 8:30am-5:00pm

Hours of Operation: Monday –Friday -9:00am-6:00pm

*You must be able to work any production schedule during hours of operation.

*This is a Full Time – Permanent position with Healthcare Benefits after 60 days; PTO benefits after 180 days

Department/Division : Your responsibilities will include, but are not limited to the following:

• Ability to navigate through multiple computer applications with speed and accuracy.
• Ability to work with customers to resolve inquiries.
• Provide troubleshooting assistance to customers
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
• Maintain a high level of world class customer service/professionalism to a wide range of customers.
• Recommend products that best suit the customer.
• Ability to read and interpret documents.

Qualifications

• Six months experience in providing customer service either via phone or in person
• Ability to type 25 WPM
• Maintain a positive environment, working with co-workers and customers within a diverse culture.
• Excellent telephone manner and listening skills.
• The ability to relate to customers in a professional and courteous manner.
• The ability to work in a team environment.
• The ability to work under pressure.
• The ability to sit for long periods of time.
• Excellent attention to detail and multi-tasking ability.
• Self-motivation to work under his/her own initiative.
• Must pass drug test and state, federal and criminal background check
• Must have High School diploma or general education degree (GED).
• Must be at least 18 years of age or older

Salary: $9.50 to $10.00 /hour