Intake Specialist

Essential Duties and Responsibilities are as follows. Other duties may be assigned.

• Maintains an environment of safety and privacy for patients, self and others.
• Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
• Completion of approval (pre-authorization/prior approval) for scheduled and pre-registered accounts.
• Completion of pre-registration (by phone or by form) for patients as required or requested.
• Schedules all new and follow-up appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
• Maintains inventory of clinical and office supplies. Orders supplies within budget as assigned (Outpatient Rehab only, where applicable).
• Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Meets the departmental target for wait time for registration.
• Meets the departmental target for upfront collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Meets departmental target for registration timeliness.
• Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
• Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
• Effectively precepts new co-workers as assigned.
• Attends 75% of staff meetings.

Organizational Standards

• COMMUNICATION: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message.
• COLLABORATION: Works with others respectfully and openly; provides help to achieve shared goals.
• SERVICE: Anticipates and meets or exceeds all patient/customer needs and pro-actively takes responsibility for ensuring their quality care experiences. All co-workers will be held to standards and behaviors guided by the UNCHCS Service Framework.
• SAFETY: Meets or exceeds patient and co-worker safety requirements while promoting and achieving quality outcomes.
• ACCOUNTABILITY: Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks.
• IMPROVEMENT: Identifies opportunities and takes action to continuously improve processes. Maintains effectiveness and flexibility during change.

Job Qualifications:
Experience

Customer service experience preferred. Experience in a healthcare setting is a plus. One year of patient access or related experience or training desired. Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.

Education

HS or GED required; One year of patient access or related experience or training desired. Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes. Requires exceptional customer service, organizational, and basic computer skills. Medical terminology desired.