Customer Advisor – Retreat

Job Advert Summary
We are seeking top local South African talent to join our Customer Advisor team at our Cape Town offices. This means, we require people who are passionate about succeeding in their careers, has a strong passion for consistently delivering world-class customer service & payment assistance to our international clients. We like self-motivated and confident people with a positive approach to everything they do!! We provide our people with: A permanent full-time job opportunity Market related basic salary (plus incentives) Induction training when you start, to ensure you are fully equipped to succeed in your role Free company transport after working a late shift. Shuttle Services available from certain pick-up / drop-off points (T’s & C’s) Career growth opportunities and development – we believe in the personal development of all our people and promote from within the business whenever possible
Minimum Requirements
Minimum 1 – 2 years recent experience within UK- call centre / International customer exposure Grade 12 / Matric Excellent command of the English language, with a neutral accent Call Centre environment experience is essential, with a great understanding of the UK market Computer literate – Typing speed of 21 WPM Ability to work rotational shifts, between 9am – 10pm (Mondays to Sundays including Public Holidays). Exceptional negotiation, persuasion and objection handling skills Target-driven and able to work in a high pressurized environment Clear Credit and Criminal Record
Duties & Responsibilities
Liaise with clients telephonically – assisting customers with overdue accounts and creating payment arrangements in a customer-centric manner Meet and exceed the customers expectation First call resolution Adaptability to handle pressure Ability to work in a team orientated environment Resilient to change Building rapport with customers Achieving set targets Problem solving – reaching appropriate solutions that will best suit the customer and business Handling disputes