Contact Center Representative

Are you ready to be part of something EPIC? CapEd is a growing Credit Union with strong roots in Idaho since 1936. We strive to enrich lives and communities with programs such as volunteering in local neighborhoods, financial education for youths and adults, raising funds for area children hospitals, and rewarding hard working teachers with grants through the Idaho CapEd Foundation.

CapEd offers competitive compensation and employee benefits; as well as training and career development through our EPIC values – Empowerment, Professionalism, Innovation, and Collaboration. If CapEd sounds like the culture to take your career to the next level, please read on about our Contact Center Representative position.

Our Contact Center Representative will provide high levels of customer service by assisting members and potential members through multi-channel communication. This team member will explain services, set up new accounts, respond to problems, and direct members to the appropriate areas within the Credit Union via telephone and online.

Responsibilities include providing financial direction to assist members with the appropriate products and/or services via telephone and online, and using available opportunities to maintain knowledge of and market all Credit Union products, services, and promotions.

Qualifications:

• High School diploma or GED
• Six months to two years of similar or related experience
• Excellent communication skills with high attention to detail
• Strong proven sales production, delivered by learning about the needs and selling based on those needs
• Spanish Bilingual preferred but not required

To Apply: Complete an Online Application at our website www.caped.com for the specific job opportunity that interests you. Resumes are not accepted in lieu of application.

Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer

Job Type: Full-time