Client Service Associate (Nonqualified Division)

BASIC FUNCTION

The Client Service Associate will be responsible for working in a team environment, completing assigned tasks, managing workflow, retaining information and building knowledge in the field. As knowledge about the field increases, responsibilities and tasks will grow, up to and including responsibility of providing all aspects of plan administration to assigned clients.

RESPONSIBILITIES OF THE POSITION

• Gain and develop thorough understanding of applicable IRS regulations as they apply to nonqualified deferred compensation plans, SERP, 457(f) and 401(k) Restoration Plans.
• Gain thorough understanding and maintain current knowledge of applicable 409A regulations.
• Gain and develop skills necessary to interpret the plan document and regulations applicable to administering nonqualified retirement plans.
• Gain and develop proficiency in industry software applications, databases and spreadsheets.
• Data input and processing of plan transactions.
• Daily reconciliation of Plan Accounting to Trust Assets
• Gain and develop full understanding of clients and their plans. Develop in-depth understanding of each client’s sensitivities, plan design and needs and objectives with respect to their benefit plans.
• Manage day-to-day client relationships for assigned clients.
• Proactively manage accounts by setting appropriate expectations.
• Address all issues brought to Milliman by plan sponsors and external partners in a timely and professional manner.
• Respond to client and participant inquiries, resolve service issues and demonstrate a proactive solution-based approach to enhance client relations.
• Monitor plan parameters and administrative operations to ensure compliance with plan document provisions, as well as applicable governmental rules and regulations.
• Work with clients to "clean" census data. Monitor data issues on a timely basis.
• Coordinate enrollment functions including preparation of participant communication materials and managing timelines to ensure compliance with 409A regulations.
• Calculate and/or allocate employer contributions, match, match true ups, etc.
• Track scheduled distributions for the plan. Process distributions and communicate with plan participants as needed.
• Deliver the highest quality of service to clients, associates and management.
• Demonstrate professional conduct within the team and with the internal and external partners.
• Respond to internal and external partners in a timely and professional manner.
• Proactively communicate with all key stakeholders.
• Effectively prioritize multiple concurrent projects.

REQUIRED EXPERIENCE AND SKILLS

• Bachelor’s degree in Accounting, Finance or Math; or in Business Administration with an emphasis in Accounting and Finance, or other degree or work experience that requires similar skill set will be considered.
• Professional designation in area of expertise desired (e.g., ASPPA QKA, QPA and/or CPC).
• Works well within a team environment and takes ownership of personal work product.
• Proficiency in Microsoft Office Suite.
• Attention to detail.
• Excellent problem solving skills.
• Strong communication skills (both written and verbal).
• Able to productively respond to change.
• Excellent organization and time management skills.

PERSONAL CHARACTERISTICS

Must demonstrate Milliman’s core values which include:

• Integrity; Must be honest, fair, active listener, open communicator and accountable.
• Teamwork; Work cooperatively and treat clients and coworkers with respect and dignity while valuing individual differences, encouraging new ideas and sharing information.
• Commitment to excellence; demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, continually improving and being a winner.

COMPENSATION

Milliman offers a competitive base salary and an outstanding and comprehensive benefits package.

ABOUT MILLIMAN

Milliman employs more than 3,400 people working in employee benefits, healthcare, life insurance/financial services, and property and casualty insurance. For more than 70 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today Milliman is one of the nation’s most highly regarded providers of retirement plan services to the full spectrum of business, financial, government and union organizations.

HIRING PRACTICES

Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.