Business Analyst - IT Department

Job Purpose:
Analyze data processing issues for electronic data processing ERP systems. Analyze user requirements, procedures and problems to automate or improve existing ERP systems and review computer ERP system capabilities, workflow and scheduling limitations. May analyze or recommend commercially available software.

Essential Duties and/or Responsibilities:

Resolve day-to-day issues that arise with the ERP and other systems.
Expand or modify the ERP system to serve new purposes or improve work flow opportunities.
Test, maintain and the ERP system, including coordinating the installation of computer programs and upgrades.
Develop, document and revise the ERP system design procedures, test procedures and quality standards.
Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Review and analyze computer printouts and performance indicators to locate and resolve code problems.
Consult with management to ensure agreement on ERP system principles.
Confer with internal customers regarding the nature of the information processing or computation needs a computer program is to address.
Read manuals, periodicals and technical reports to learn how to develop programs that meet staff and user requirements.
Coordinate and link the computer ERP system to increase compatibility so information can be shared.
Determine computer software or hardware needed to set up or alter ERP system.
Serve as project leader for ERP system projects.
Assess the usefulness of pre-developed application packages and adapt them to a user environment.
Devise flow charts and diagrams describing logical operational steps of programs.
Recommend new equipment or software packages.

Experience and Education:

Degree in a related field
3 to 5 years of previous experience

Knowledge and Skills Required:

Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting – Determining causes of operating errors and deciding what to do about it.
Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
ERP Systems Analysis – Determining how an ERP system should work and how changes in conditions, operations and the environment will affect outcomes.
Technology Design – Generating or adapting equipment and technology to serve user needs.
Equipment Selection – Determining the kind of tools and equipment needed to do a job.
Operations Analysis – Analyzing needs and product requirements to create a design.
Customer and Personal Service – Knowledge of principles and processes including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
ERP Systems Evaluation – Identifying measures or indicators of ERP system performance and the actions needed to improve or correct performance, relative to the goals of the ERP system.
Engineering and Technology – Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Operation and Control – Controlling operations of equipment for the ERP system.
Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Programming – Writing computer programs for various purposes including IBM Cognos, Microsoft SQL Server and Microsoft Business Intelligence Studio applications.