Behavioral Health Representative – Contact Center

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.

Our roots began in 1981 as the Montrose Clinic, with specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.

Job Description

Triage emergency situations as needed and staff with the appropriate licensed provider and handle per Behavioral Health policies and procedures. Please note that this position is in a call center environment and focuses heavily on multi-tasking abilities (speaking on phone while typing, evaluating and reviewing information on multiple screens, etc.).

Essential Functions

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

Screen new patients and schedule appointments.

Obtain collateral information from school , other providers/hospitals as needed.

Translate for monolingual staff as needed.

Help complete referrals as directed by providers.

Keep track of call logs from all locations make sure that patients have been called in a timely manner.

Make reminder calls for all providers the day before their appointments to ensure compliance.

Answer phones and retrieve any messages left, send phone note to appropriate provider.

Schedule all follow-up appointments at end of clinic visits for all BH providers.

Reschedule any patients as needed for patient cancellation or provider cancellation.

Scan documents for BH into the EHRS.

Provide data entry, general office duties and administrative support for BH at clinical site.

Train Staff with Cisco agent (call system).

Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to insure a professional, responsible and courteous environment.

Promotes effective working relations and works effectively as part of a team to facilitate the department s ability to meet its goals and objectives.

Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job–related hazards.

Attends all required safety education programs.

Operates assigned equipment and performs all procedures in a safe manner as instructed.

Maintains work area and equipment in condition required by Legacy standards.

Demonstrates proper body mechanics in all functions.

Checks on the patient s environment and equipment to insure safety. Reports safety concerns promptly to appropriate personnel.

Follows Legacy s exposure control plans/bloodborne and airborne pathogens.

Demonstrates knowledge of techniques, procedures and correct use of protective barrier equipment (Universal Precautions).

Assures a safe environment by instituting appropriate control measures.

Attends annual education programs.

Education & Training Requirements

One year certificate from college or technical school; or three to six months related experience.

Medical Assistant training preferred

Work Experience Requirements

Familiarly with Behavioral Health preferred.

Must maintain first aid /CPR and non-violent crisis intervention certifications.

Familiarity with Microsoft Word, Outlook and Excel.

Good direct and telephone communication skills.

Must be able to work in a team setting.

Leadership ability for program management, growth and development within the Center and the Community.

Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.

Knowledge of and the ability to interact effectively with various community agencies and resources.

Coordinate multiple activities simultaneously.

Computer skills especially in Microsoft Office (Word, Excel, Power Point etc).

Bilingual English and Spanish speaking preferred.

Benefits

9 Holiday + 1 Floating Holiday

PTO

403b Retirement Plan

Medical / Vision / Dental (if eligible)