Hotline: 678-408-1354

Analytics & Insights Data Analyst

About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role

As a member of the Analytics & Insights team, the Data Analyst will drive the analyses behind decisions related to our community’s support experience and management of our various lines of business. For this role you should have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business. The ideal candidate for this role should have strong analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to stakeholders at all levels of the business.
What You’ll Do

  • Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in support experience for drivers and riders
  • Coordinate with other members of the Community Operations Team to measure the impact and efficiency of new products and business processes
  • Develop analytical frameworks to support decision making in the US and Canada
  • Partner closely with specific Lines of Businesses to provide insights that drive decisions around process, policy and service model
  • Build, maintain, and communicate detailed reporting & models


What You’ll Need

  • Minimum 2 years of data science, business intelligence, investment banking, consulting or related experience
  • BA, BS, or MS degree in Economics, Business, Engineering, Operations Research, or other quantitative focus
  • SQL fluency
  • Experience in reporting-based software, such as Shiny
  • Exceptional Excel & data management skills
  • Strong communication and organization skills


Bonus Points If

  • High-growth analytics or operations experience
  • Experience working in a support environment (contact management analytics, Zendesk API familiarity, etc.)
  • Programming languages such as R and/or Python


About the Team

The NorthAm Community Operations team ensures that we are providing high-quality support at scale. The Analytics & Insights team is tasked with providing critical business insights to help identify opportunities and implement operational improvements across our entire organization.
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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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