Analyst

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

The Business Analyst conducts needs analyses to create quality solutions. Ensures solutions are aligned with stated requirements and comply with departmental standards. Manages activities to ensure solutions are delivered ontime and within budget. Serves as a resource to ensure effective communications.

Responsibilities:
Technical Expertise: Effectively applies knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems. Partners with other Technology Teammembers to provide advice or solutions within his or her area of expertise. Stays informed about current developments within his or her expertise.

Analytical Expertise: Identifies problems, performs root cause analysis, investigates information, performs impact analysis, and formulates and executes plans to develop solutions. Identifies strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Understands and can estimate effort and value for solutions Understands at a broad level how technology platforms/architectures are applied to automated business solutions.

Business Knowledge: Actively engaged in industry, domain, process, or technology trends.

Task Management: Acts as a coordination and facilitation point for organizing work efforts. Sets up or follows established procedures to ensure high quality of work. Understands dependancy identification processes in technology work, verifies information and carefully reviews and checks the accuracy of own work. Establishes or follows prioritization process to drive work, and has a sense of urgency about getting work completed. Looks for and seizes opportunities to do more or to do things better.

Communication: Appropriately shares ideas and information with others. Practices attentive and active listening. Ensures that regular and consistent communications take place. Expresses ideas as well as business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis. Expresses oneself cleary in conversation and interaction with others.

Qualifications:
Education:
BS / MS or BA in Technology, Business or related field, or formal training preferred.

Experience: At least 5 years of experience in Airline Industry Minimum of 5 years work experience as an Analyst or equivalent work experience At least 5 years working on large, complex projects including multiple Teams. 5+years demonstrated ability to understand, influence and document business processes and requirements. 5+years of experience effectively conducting and/or leading discussions with Business Partners and Senior Technology Leadership required. 5+years of experience working in an Agile Environment

Physical Abilities:
May be asked on occasions to lift and/or pull weights loads of approx. 20 lbs. on a periodic basis.

May require extended work hours per Leaders’ request.

May be asked to climb, bend, kneel, crawl, and stoop on a periodic basis.

Skills/ Abilities/ knowledge/ Work Style: Must have proven analytical and quantitative skills; experience with spreadsheets or other quantitative modeling. Must have the ability to assume a high level of responsibility and to work independently in a cross-functional, team-oriented environment. Must have the ability to contend with the range and complexity of large business problems. Must have understanding of IT and business process with the ability to translate business needs into actionable goals Must have the ability to plan and support large business initiatives. Must have the ability to partner and work effectively with multiple levels of management to develop and implement Company plans. Must be proficient in developing and delivering presentations to medium-to-large audiences including senior leadership. Must have experience working as part of an Agile Team with in-depth knowledge of Agile artifacts, processes, and methodology Must have strong written and verbal communication skills, including the ability to communicate complex issues in a structured and concise manner. Proven ability in identifying and resolving issues. Proven ability in designing and conducting analyses, as well as synthesizing recommendations. Proficient in Microsoft Office suite (excel, word, ppt, etc) Prefer 1-2 years of experience in Technology role Project Management experience Network Planning Experience Experience in Jira Familiarity with RPI/RFP processes

Core Knowledge: Proficient knowledge of business analysis, process modeling and redesign. Proficient knowledge of technical environments. Proficient knowledge of software development methodologies.

Critical Skills: Proficient partnering, communication, and negotiation skills in working with various Teams and/or external partners. Able to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations. Able to work effectively in a strong Customer service / team oriented environment. Able to research, create, and document requirements, processes, and technical specifications. Able to manage and prioritize multiple and widely varied work streams / tasks. Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same. Able to prioritize effectively. Able to develop, present and effectively communicate ideas and strategies to a variety of audiences. Able to teach and mentor others concerning technical and business subjects.

Other Qulaifications:
Limited travel with potential for increased/decreased travel based upon Technology Department needs

Southwest Airlines is an Equal Opportunity Employer.