Windows System Administrator

Under general direction, is responsible for ensuring the reliability of the systems operating environment. Assists in determining system specifications, input/output processes, and working parameters for hardware/software compatibility. Coordinates design of subsystems and integration with larger systems. Builds scripts automating the daily operations of the system and participates in system integration efforts. Participates in system testing and develops test plans. Monitors resource utilization for capacity planning. Defines procedures for user access to the systems environment. Maintains systems including backups, patch management and hot fixes and assists in establishing requirements, methods, and procedures. Provides production support, diagnosing, and fixing hardware and software problems. Exercises no supervision.

ESSENTIAL JOB FUNCTIONS:
Systems Specifications: Assists in determining systems specifications, input/output processes, and working parameters for hardware/software compatibility.

System Solutions: Analyzes, designs, codes, tests, debugs, maintains, modifies and documents operating systems to meet business requirements.

Coordinates design of subsystems and integration with larger systems.

Scripting Automation: Builds scripts automating the daily operations of the system.

Systems Integration: Participates in infrastructure integration efforts.

Testing: Participates in system integration testing of operating systems, system utilities, and hardware upgrades, as well as new software and hardware technologies. Develops test plans.

Performance Monitoring: Monitors resource utilization for capacity planning. Optimizes performance, as needed. Escalates when appropriate.

Data Interface: Monitors data Interface jobs. In case of failure events, notify users, and fixes the problem or escalates to Team Leader. Sets up new interface jobs, writes and maintains job scripts.

Archival Systems: Manages Archival Systems infrastructure, including installation, upgrade, configuration, job scheduling, job monitoring, and supporting users globally. Supports data image archiving.

Account and Access Management: Sets up new profiles, creates and updates access permissions and system policies and maintains user accounts. Defines procedures for user access to systems environment.

Installation and Configuration: Installs and configures system hardware and software. Maintains tracking and configuration documentation.

System Security: Maintains system security by checking logs for issues such as attempted intrusion. Installs security software and/or security- related patches. Reports security issues when appropriate.

Maintenance: Performs routine maintenance tasks for infrastructure systems; backups, patch management, and hot fixes. Assists in establishing requirements, methods and procedures.

Production Support: Provides 24X7 production support. Troubleshoots, diagnoses, and corrects hardware, software, and network problems. Performs hardware and software repair and installations.

Business Continuity: Verifies that system backups run successfully. Performs off-site storage procedures.

Policies and Procedures: Adheres to standards. Maintains system operating procedures and documentation.

Training: Assists in preparing training material. Provides training to users on technology changes that will impact work processes.

IT Projects: Participates in projects to implement or enhance IT services.

Knowledge Sharing: Participates in peer knowledge sharing groups.

Emerging Technologies: Evaluates future technologies and makes recommendations for software and hardware upgrades.

Mentoring: Mentors less-experienced staff.

Performs related duties and fulfills responsibilities as required.

JOB REQUIREMENTS:
Associate’s degree from an accredited college or university.

Six (6) years of related information technology work experience and relevant Windows systems administration experience.

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

PREFERRED QUALIFICATIONS:
Valid Class “C” Texas Driver’s License.

Use of your own personal vehicle may at times be required and proof of Liability Insurance will be required.

One or more professional certifications such as MCP, MCSA, MCSE, MCITP, MCTS, A+, Network+, CCNA.

Experience leading teams and demonstrates continuing professional development.

Six (6) years experience with Windows server-based operating systems.

Three (3) years experience with Windows core services such as Active Directory, DNS, DHCP, WINS, SMS/WSUS, FTP, DFS, etc.

Ability to troubleshoot complex technical tasks in a Microsoft environment.

Working knowledge of WAN, LAN, and network topologies and the ability to troubleshoot network issues.

Three (3) years experience with Active Directory scripting.

Three (3) years experience with systems scripting (e.g., Powershell, VB Script).

Knowledge of the least-privileged security model and able to implement it in an existing enterprise-level environment.

Experience with virtual systems technologies to include VMware, Microsoft VM, Citrix, and/or SharePoint.

Experience with Fiber Channel SAN and/or NAS storage.

Experience with Operations Management tools and processes (e.g., MOM, SCOM, Blade Logic, Altiris, Dell OpenMangage, etc.).

Knowledge of MMC and custom MMC snap-ins.

Ability to function independently in gathering business requirements, defining project scope, and developing and managing infrastructure projects.

Ability to produce technical documentation including but not limited to SLA’s, SOP’s, and project plans.

Must have excellent time-management skills.

Knowledge of applicable data privacy practices and laws.

Ability to establish and maintain effective working relationships with City staff and the general public.

Excellent written and verbal communications skills.

Ability to follow established processes and guidelines for Change Management, Problem Management, and Incident Management in an ITIL framework.

APPLICANT INFORMATION:
If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.

Full-time City of San Antonio employees are allowed to substitute two years of related experience for one year of higher education or one year of related higher education for two years of experience. Effective July 9, 2010, external applicants must meet the minimum requirements of the job without substitution.

Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. PHYSICAL REQUIREMENTS:

Physical requirements include occasional lifting/carrying of 50+ pounds with assistance.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of a broad range hardware and software products.

Knowledge of server operating systems.

Knowledge of patch management techniques.

Knowledge of X86 Windows, X86 Mac OS/X.

Knowledge of server virtualization technologies including VMWare ESX and Microsoft VM.

Knowledge of Microsoft core infrastructure.

Knowledge of Active Directory, Open Directory, and/or LDAP.

Knowledge of Fiber Channel SAN and NAS storage fundamentals.

Knowledge of TCP/IP Networking.

Knowledge of least-privileged security model.

Knowledge of scripting techniques.

Knowledge of ITIL Release Management and Change Management.

Knowledge of requirements analysis and project management techniques.

Skill in Technical documentation creation including but not limited to SLA’s, SOP’s, and project plans.

Skill in operations management tools and processes.

Skill in performing system and software upgrades, patches, etc., by documenting steps needed and coordinating changes through a formal change management process.

Skill in monitoring vital system statistics such as CPU utilization, disk space usage, etc., and reporting information to senior administrators and management, and implementing corrective actions.

Skill in implementing and monitoring control routines to assure system integrity.

Skill in maintaining and researching technical documentation.

Skill in troubleshooting system anomalies with other technicians and members of other work teams, and utilizing subscription-based technical support as needed to resolve complex issues.

Ability to establish and maintain effective working relationships with City staff and the general public.

Ability to communicate clearly and effectively, both verbally and in writing.