Windows Desktop Support Technician

Founded in 2001, our firm provides cradle to grave I.T. support for small businesses with high reliability computing needs. We are seeking to find techs that possess Windows-based Domain and Networking skills.

We build, manage and support small-ish (ranging from 5-100 node) windows domain-based networks for local small business clients; many of whom are in the medical/dental industry. We are seeking a candidate with a solid Desktop Support background in a business Domain/AD setting.

We are looking for existing experience where the applicant was in a position to provide desktop support to end-users in a business environment. Their daily tasks to involve installation/deployment of PCs, printers and scanners as well as troubleshooting networking issues preventing proper domain communications.

MINIMAL REQUIRED SKILLS/EXPERIENCE:

– Building PCs from scratch and obviously troubleshooting hardware/driver problems that may arise in the process.

– Hunting down drivers and troubleshooting driver issues.

– Understanding of basic TCP/IP to a sufficient degree necessary to put workstations on the server’s domain.

– Ability to join domains, troubleshooting problems with joining.

– Ability to perform basic Active Directory tasks such as adding user accounts, changing passwords, etc.- Migration of user profiles (manual and automated).

– Experience with MSOffice applications.

– Experience with cleaning viruses/malware from PCs.

– Working with 3rd party software support technicians to jointly troubleshoot a problem.

Additional Desired Skills:

– Experience working with Dental practice management software.

– Experience with Microsoft’s Hosted Exchange (Office 365).

– Advanced Networking skills: Configuring VLANs, firewalls with proxy, VPN, port management, etc.

– Advanced Server Administration skills: migrating domains, troubleshooting BSOD, disaster recovery, etc.

OTHER JOB DUTIES:

– Answer client phone calls and email.

– Document work in our Helpdesk system.

– Provide remote and on-site business client support – user training, problem-solving and workarounds.

– Installations & deployments of PCs, cabling and network gear.

– Mentor Interns, help and assist co-workers on larger projects.

– Working with, engaging and coordinating 3rd party vendors (telecom companies, software vendors, etc.)

– Helping out with other small business tasks like keeping the office tidy, picking up office supplies, etc.

– Maintain a pulse and positive demeanor throughout.

NON-TECHNICAL REQUIREMENTS:

– Positive and pleasant demeanor.

– Good at working with customer face-to-face and phone.

– Professional appearance.

– Some onsite travel.

– You must be completely smoke-free. We work in many highly sensitive medical environments. Smoke odor is completely unacceptable here.

– Have a presentable and dependable vehicle. issues are the routine.

HOURS:

This is an hourly (plus merit-based bonus) position. We are here from 7:30am to 6pm M-F; your shift will fit somewhere in there; with some occasional weekend and on-call work requirements.

WHY WORK HERE:

The biggest benefit is a good work environment. In a small and rapidly growing company you have the opportunity to do and learn a wide variety of tasks, learn many different systems, configurations and work on a very diverse set of problems. There is also opportunity to grow — there are not 8 levels of management between you and your wonderful ideas on how to do things better, or how you could be better utilized within the firm.

You will be provided with a desk, a chair and office computer. Maybe a phone. A window from which squirrel sightings might take place, may or may not be available. If you require a red Swingline stapler, please bring your own.

Keel-boat sailing experience (or desire) is a plus.

COMPENSATION:

$16.50/h for the first three months; followed by entry into our bonus system, which will allow you to earn additional $500+ in monthly bonuses and a $40k+/yr compensation.

TO APPLY:

– Send resume.

– Your Cover Letter should convince us within the first two lines that you have read the description in detail, have the necessary background and desire to do the job outlined.

Don’t write a book – we will likely have over 100 applicants for this position. Tell us why you want to work here and how you fit the criteria above.

– Letters of reference are a plus.

– The interview process will include a hands-on lab where your skills will be put to the test in real-world scenarios.

Job Type: Full-time

Salary: $40,000.00 /year

Required experience:

• Desktop Support: 2 years
• TCP/IP Networking: 2 years
• Joining Domains: 2 years

Required license or certification:

• Driver’s License