Windows Desktop Engineer

Qualifications

Required Qualifications (must be documented on resume):
Bachelor’s degree and four years of relevant experience or a comparable combination of education, experience, and/or training.

Experience with Active Directory and Microsoft System Center Configuration Manager (SCCM).

Experience providing Windows Operating System technical support.

Familiarity with scripting languages.

Proven track record of providing quality customer service.

Preferred Qualifications (please document on resume, if applicable):

Previous experience packaging software for deployment through SCCM.

Previous experience with ServiceNow or similar IT Service Management (ITSM) tools.

Experience working in a large, distributed organization.

About the Job

Apply today to join the Computer Management team for an organization that values its employees through competitive pay, training, development, work-life balance and many excellent benefits! The Office of Information Technology (OIT) at the University of Minnesota supports a welcoming campus climate in which all persons are treated with respect. Our office currently seeks an energetic, customer-focused professional to join our organization. This position will entail a variety of responsibilities focused on designing and supporting the University’s Windows desktop environment. This includes working closely with a dedicated team of engineers to design, implement and maintain a reliable, secure and efficient Windows environment for the University of Minnesota .

We encourage you to apply if you’re a motivated professional who:

Possesses strong knowledge of Windows deployment and management infrastructure.

Exercises effective communication and customer service skills.

Can successfully balance a variety of responsibilities with close attention to detail.

Works effectively in teams and independently.

We Offer:
University paid contribution (10% of your salary) to your retirement account – vested immediately.

22 paid vacation days per year, in addition to sick leave and 11 paid holidays.

Reduced tuition opportunities covering 75% – 100% of eligible tuition.

Excellent and affordable health care benefits.

Wellness program with opportunity to earn lower health care rates.

Free disability insurance.

Annual merit increase program.

Responsibilities include , but are not limited to:
Support the System Center Configuration Manager and Active Directory environments.

Createdeploymaintain Windows images and configurations on both individual user and public lab machines.

Lead projects related to computer management from start to finish. Examples include onboarding new departments into central support and creating new automated processes.

Collaborate with the team and leadership to help shape the University’s Windows environment strategy.

Work with customers to understand business requirements and design solutions to meet them.

Create powershell scripts to automate processes and tasks.

Provide technical support for complex breakfix incidents in a Windows environment when standard procedures have failed to resolve the issue.

Serve as escalation point for other technical support staff in subject matter areas .

Support file share permissions management through Active Directory.

Package software and setup deployments through System Center Configuration Manager (SCCM).

Create and maintain knowledge articles and processes in subject matter areas to increase effectiveness and efficiency.

Communicate regular progress reports to managers, project coordinators, and other stakeholders.

Provide training to our IT partners when new processes or tools are released.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your “My Activities” page and uploading documents there.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.