Welcome Center Staff

Responsibilities:

• Greets all members/customers; assists members in proper check-in procedures.
• Provides membership information and assists in registering new members.
• Answers telephone and customer questions; routes inquiries as necessary and appropriate.
• Enters sales transactions for members and participants, including membership and program services.
• Must build relationships among people and pro-actively gain and retain new members.
• Responsible for providing tours and information to perspective new members.
• Ensures front desk area is neat and clean at all times.
• Process member paperwork including address changes, member cancellations, new members, and payments.

Qualifications:

• High school diploma or GED highly desirable.
• Previous customer service experience highly desirable. Self-starter with ability to work independently.
• Computer skills a must.
• Must possess excellent communication skills.
• Possess maturity, sound judgment and the ability to resolve conflicts in a professional manner.
• Required to build relationships with members and guest.
• Possess management and organizational skills with the ability to multi-task while maintaining a high level of flexibility within duties.

YMCA of Greater Omaha, an Equal Opportunity Employer