Visitor Center Concierge

• Essential Functions:

• Creatively and actively promote and sell area attractions, hotels, restaurants, transportation, etc. to visitors. Assist visitors with hotel/motel, automobile, entertainment, ticket sales and other tour reservations in the most customer friendly manner available.
• Assist with Visitor Center call center. Document and forward all leads to appropriate hotel sales teams and/or tourism and marketing team members.
• Assist with coordination of the visitor information packet distribution program. Print, process and mail outgoing and bulk inquiry and labels daily.
• Collect demographic data on all customers and prospects. Maintain accurate records and provide timely statistical and activity reports for the Visitor Centers.
• Meet with Partner & Visitor Center Coordinator to discuss visitor services needs and participate as a member of the tourism and marketing team.
• Maintain cleanliness and organization of Visitor Centers.
• Display business associates’ information in neat and orderly manner and contact the appropriate partner to provide additional materials when necessary.
• Work with Visitor Center Coordinator on developing new marketing opportunities for partners this will include Cite tours an outreach to partners.
• Coordinate the preparation of convention packets and keep records of each request.
• In conjunction with Visitor Center Coordinator, compile and maintain data on community events and maintain/update internal calendar spreadsheet.
• Assist Visitor Center Coordinator with inventory and purchase office supplies. Maintain and order supplies for copier and postage machines.
• Train and assist summer seasonal staff and interns.
• Work with Seattle Southside RTA team on Tourism Networking Events and Community Events as needed and coordinate registration as needed.
• Assists in special projects as assigned.

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Additional Responsibilities:

• May staff booth or exhibit at tradeshows and community fairs.
• Must be available to work weekends; 9A-3P, and Mondays, 830A-5P.

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Other:

• Be available as needed to assist other staff members in the completion of projects.
• Maintain a good working knowledge of the various committees, SeaTac, Tukwila and Des Moines, and activities of Seattle Southside RTA.
• Encouraged to be actively involved in the larger Seattle Southside community.

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Experience and Skills Required:

• Demonstrable strong knowledge of South Seattle, downtown Seattle, and Puget Sound region.
• Proven experience handling financial transactions.
• Demonstrable experience providing strong customer service with excellent communication skills.
• Ability to troubleshoot and resolve conflicts.
• Sufficient with Microsoft Office; more importantly with Word and Excel.
• Comfortable with web searching, websites, and social media tools such as Facebook, Twitter etc.
• Must be able to physically stand for long periods of time, negotiate stairs and lift and carry boxes up to 25 lbs.

Job Types: Full-time, Part-time, Temporary, Internship

Salary: $15.00 /hour

Experience:

• Customer Service: 1 year (Required)

Education:

• High school (Preferred)

License or certification:

• Driver (Preferred)

Language:

• English (Required)

Shifts:

• Mid-Day, Morning (Required)