UK Technical Support Engineer

overview

Global communications management (software) company in Johannesburg is looking for a UK Technical Support Engineer to join their team. Become a part of one of the most reputable customer communication solution companies in Gauteng!

description

Daily Operational Task Management:

The daily planning and management of assigned operational processes, repeat campaigns and automated projects

Pro-actively monitor all weekly and monthly scheduled runs

Pro-actively detect errors or failures and raise the necessary flags

Daily problem solving and identifying critical issues with ease

Ensure issues are tracked, reported on and resolved in a timely manner

Creation and maintenance of documentation including, but not limited to, monthly build and delivery plan, status reports on operational task execution, reports on monthly/weekly recurring builds, DR documents and process

Testing of deliverables and quality assurance

Proactive monitoring of daily/weekly/monthly tasks

Daily troubleshooting

Direct the operational service function so that the team, capabilities, tools and processes support the professional image of the client

Ensure that the Operational Service function operates in an efficient manner

Ensure that the high quality of production is upheld, maintaining consistently high standards for the team and the company

Ensure the professional development and readiness of the team

Manage the evolution of the team’s technology needs and marketing technology capabilities

Work with the Head of Operations to promote and implement best practices, processes and procedures

Identify and propose areas of improvement throughout the production workflow

Delegate projects/tasks to subordinates

Point of escalation for the team members to assist in resolving issues

Suggests areas for improvement in internal processes along with possible solutions;

Facilitates effective team interaction

Manages the process of innovative change

Feedback and Reporting

The Technical Support Engineer will be responsible for giving accurate and regular feedback to management. This can be done verbally or by email, but must be summarized in a weekly status report that includes the following topics:

Expected runs for the week

Confirmed runs

Tasks completed

Tasks pending

Tasks overdue

Reasons

Infrastructure issues o Resolutions o Downtime

General

Identifying new functionality requirements or design requests and feeding these back to the application development team

General knowledge of the industry and keeping up to date with any current advancements and change

experience, qualifications and skills

Required skills, experience and qualifications:

Relevant IT qualification (NQF level 5 or 6)

2-3 years’ relevant working experience on Linux systems administration

Working experience in network, DNS, VPN and DHCP administration

Excellent verbal and written communications skills

Excellent time management skills

Familiar with Windows environment

Fully proficient on Virtualization & Cloud Services

Experience in Network & Security Administration is an added advantage

Sound knowledge of a Relational (MySQL (5.x), database design Performance and Query tuning is a must

Email specific knowledge i.e deliverability

Other:

The Technical Support Engineer will be responsible for any other functions that management may require from time to time

We’d love to help absolutely everyone we come into contact with. Due to the sheer volume of applicants, we are unable to give individual feedback. If you have not heard from us within 14 days of your application, kindly consider your application unsuccessful.