Transit Support Service Representative C28

Perform a wide variety of customer service related duties including but not limited to cashiering, providing information to fixed-route bus customers, scheduling reservations for the disabled community and receiving feedback from customers; may assist with the radio communication/dispatch duties for both the Fixed Route and Sun Van operations.

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Related education may be substituted for experience on a year for year basis.

High School diploma or GED, plus three (3) years customer service experience to include two (2) years general office experience. Cash handling and/or radio dispatching and/or two way radio experience preferred.

ADDITIONAL REQUIREMENTS:
Must possess a New Mexico Department of Workforce Connection typing test with a minimum score of twenty-five (25) net WPM. To schedule a typing test please call the New Mexico Department of Workforce Connection Typing Test Unit at (505) 841-9320.

Possession of a City of Albuquerque Cash Handling Certificate within three (3) months from date of hire.

Preferred Knowledge

Public transit services and basic operations

Customer service and public relations techniques

Telephone etiquette and procedure

Basic operations, services and activities of a communications dispatch program

Techniques and methods for cashiering

Basic office procedures, methods and computer equipment

English usage, spelling, grammar, and punctuation

Basic mathematical principles

Principles of cash handling

Operate various forms of communications equipment

Modern office procedures, methods and equipment including computers

Pertinent Federal, State and local laws, codes and regulations

Preferred Skills & Abilities

Exhibit effective customer service skills both in person and on the phone

Read English at a level necessary to interpret transit routes, schedules, maps, and written materials

Calculate math and cash transactions accurately

Perform general clerical work including maintaining files and compiling information for reports

Maintain accurate and complete records

Respond to emergency situations quickly and calmly and in accordance with department policies and procedures.

Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure

Appropriately interpret and apply City policies and procedures

Operate office equipment including a computers and relevant word processing and spreadsheet applications

Type at a speed (25 W.P.M.) necessary for successful job performance

Understand and follow oral and written instructions

Communicate clearly and concisely

Establish and maintain effective working relationships with those contacted in the course of work

Perform the essential functions of the job with or without reasonable accommodation