Title Processing Representative

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for

Toyota’s Administrative Services Department is looking for a passionate and highly-motivated Title Processing Representative.

The primary responsibility of this role is to be responsible for the processing of various administrative activities generated via: account work queues, databases/reports and incoming correspondences (i.e., remittances, invoices, titles, customer/dealer/vendor generated correspondences, etc.).

What you’ll be doing

• Documenting activities on customer accounts such as: title release, title follow-up, account maintenance, bankruptcy status, total loss, transfer of equity and lease, etc.
• Contacting appropriate agencies/vendors to secure information needed to complete title processing.
• Contacting customer or dealer personnel directly as needed to fulfill requests or tasks.
• Complying with all internal and regulatory guidelines regarding title release and associated product refund eligibility e.g. title release.
• Ensure compliance to TFS Policy and related standard operation procedures (SOPs).
• Meet workgroup established expectations for production and quality.
• Ability to utilize a variety of computer based systems simultaneously to complete tasks (multitasking).

Qualifications

What you bring

• Good oral and written communications skills
• Strong attention to detail and organizational skills are required
• Proficiency in keyboarding skills required
• Ability to be at work on time, to return from breaks and lunch periods on time and to leave the work area after the end of their scheduled workday
• Ability to maintain regular and predictable attendance to support team and business objectives
• Ability to accurately record work activities and manual processing items
• High school diploma or GED required
• Knowledge of Microsoft Office applications (Word, Excel, etc.) and Outlook

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, child care, schools and more
• Flexible spending accounts
• Relocation assistance (if applicable)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.