Tier 1 Global IT Support (Seasonal)

The Amazon’s Global IT Helpdesk Support Team is a group of seasoned, customer-obsessed, and digital specialists providing quality technical support to internal customers through all available channels, and consider it our mission to meet or exceed their expectations at every opportunity. The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision. We believe that providing clear communication and expectations promote growth within this role.
Position Responsibilities
Responsibilities include but are not limited to:

• Troubleshooting and resolving single customer issues with Windows, Mac, and Linux, Microsoft Office, Exchange, VPN, SharePoint, Mobile devices, permissions and ownership of a wide variety of account administration tasks.
• Provide first-contact, remote support for desktops, laptops, printers, peripherals and other computer related devices
• Ensure proper documentation, notification, blocking issues, tracking, and follow up of all incidents
• Troubleshoot and resolve system hardware and software problems
• Participate in monitoring and maintenance of system key process improvements
  Basic Qualifications
  • Have previously worked in a Helpdesk environment.
  • Have experience supporting Account lockouts, VPN and networking, dispatching support, Outlook email and calendaring, Windows, laptop/desktop patch update, Linux basic command line use and Mac.
  • Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests.
  • Provide examples of process improvement or waste elimination.
  • Leadership Principles in their work history and actions.
  • Strong Customer and communication skills.
  • Fluent verbal and written communication in English. This includes the ability to explain technical terminology to non-technical end users.
  • Well developed troubleshooting skills.
  • Self-motivated and directed.
  • Keen attention to detail.
    Preferred Qualifications
    • Experience with Remedy
    • Advanced Linux and/or Mac experience
    • • Associate’s degree in MIS, Computer Science, or related field.
      • Ideally you will be degree educated in Information Technology or related field and hold professional qualifications relating to Microsoft, Linux, and/or Cisco.

      Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.