Hotline: 404-491-0865

Technology Support Specialist

JobID: 2299


Position Type:

Technology/Network Specialist

Date Posted:

11/19/2020

Location:

Sauk Rapids-Rice District Services

Closing Date:

Apps reviewed 12/03/2020

POSTING #: 2299

WORK HOURS:
Full-time, 8 hours per day, 12 months per year

JOB DUTIES:
Provides outstanding service to all district technology users. Works as a team player to solve problems that will lead to successful use of technology throughout the District. Demonstrates a positive relationship with all users to ensure they have a positive technology learning experience. Prioritizes tasks and manages time to ensure end users satisfaction.

Primary Tasks:

  • Responsible for district-wide repair and maintenance of equipment and technical services
  • Works with building level support technicians to train them in software installation and hardware/software maintenance and troubleshooting
  • Researches unresolved problems and communicates potential solutions to users
  • Troubleshoots problems on-site or remotely that have been escalated by Technology Integration Instructional Coaches and other staff
  • Provides technical support for assessments on site or remotely
  • Develops and maintains documentation processes of various procedures and practices
  • Demonstrates outstanding customer service skills
  • Performs other duties as needed and required
  • Reports to the Network Administrator
  • QUALIFICATIONS:
    Knowledge of the following systems is preferred: Casper/JSS, Google Apps for Education, Mac OS, iOS. Minimum two year degree or equivalent experience required.

    Outstanding candidates will be:

  • Welcoming to all students and staff
  • Patient and understanding while helping everyone
  • Self directed
  • A self learner
  • A great communicator, both in person and digitally
  • A problem solver
  • SALARY:
    Based on the Technology Support Specialist Step 1 at $26.47 per hour.

    DEADLINE:
    Applications accepted online at www.isd47.org/employment open until filled.

    Applications will be reviewed beginning December 3, 2020.

    NOTE:
    Candidates must pass a criminal background check in order to be eligible for employment.

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