TECHNICAL SUPPORT TECHNICIAN 1/ Help Desk

Job Description:Duties and RESPONSIBILITIES :
Provide Network support for current and incoming customers by

creating, maintaining , and deleting network accounts, controlling access to

network resources, including file access, printers and Personal

Communications devices on non-classified and classified networks.

Ensuring customer access to the Enterprise Email systems.

Provide technical back up assistance and step-by-step solutions to

Tier 2 technicians when required, to remedy network related issues.

Create BlackBerry accounts, Assist with the configuration of Apple

and Android devices.

Troubleshoot and provide assistance with Microsoft Office products.

Handle multiple open issues and interface with customers at all

levels with urgency, attention to detail and great enthusiasm.

Adhere to Service Level requirements and performance targets while

providing high quality customer service.

Required Qualifications :
The clearance level required is an active secret clearance.

Desired Qualifications :
Basic Qualifications:
Four years of Service Desk or a combination of college and work

experience.

CompTia Security + and Microsoft Server level certifications.

Ability to troubleshoot and diagnose printers and BlackBerry

devices, add print and PDA devices to the network

Expertise in Microsoft Office and Exchange applications.

Knowledge of Remedy.

Knowledge of the Blackberry Application Server.

Knowledge of Active Directory.

A good understanding of File and Print services.

Understanding of networking technology at the physical and logical

level including the various supporting services and protocols.

Outstanding oral communication skills.

Outstanding customer service skills.

Ability to handle high priority problem calls and interface with a

variety of clients while accurately documenting technical issues and steps

taken to resolve them.

Strong organizational skills with the ability to manage priorities

and workflow in a fast-paced environment.

Versatility, flexibility, and a willingness to work within

constantly changing priorities.

Company Description :
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World’s Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide.

CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

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CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World’s Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.