Technical Support Engineer

Job Role: Technical Support Engineer – Technical Support

Experience: 2 to 4 years

Job Responsibilities:

Oversee software engineering, configuration, debugging, and related support tasks for Customers implementing Apttus Software-as-a-Service products. Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Write sample code as needed. Troubleshoot and resolve customer issues with Apttus products and debug customized solutions where necessary. Provide coordination for customer support cases including interaction with other internal groups such as Engineering, Product management and Professional Services.

Assist customers with the upgrade process when needed. Conduct regular case reviews with customers. Participate in root cause analysis and resolution of reported problems. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with Customers via Knowledge Base. Contribution to Knowledge Base Enhancement. Work closely with the Customer Success Manager (CSM) and Managed Services Representative to maintain visibility and provide consistency to the Customer.

Job Requirements:

Strong written and verbal communication skills are preferred

Solid experience in problem analysis, resolution and debugging of software problems

Min. 2 years of relevant work experience with Bachelor’s degree in engineering or equivalent is desired; advanced degree preferred.

1+ years Force.com experience includes Apex, Triggers, Workflow rules, VF pages, Batch Apex, Email Services. Knowledge on Apex and Visualforce development. Salesforce.com Certifications preferred.

Or MS Dynamics experience is Plus.

1+ years Java/.NET or C# development, web application development experience, including Java or C#, as well as HTML, JavaScript, and CSS

Knowledge of Microsoft Azure services (Virtual Machines, Websites, Storage Blobs, SQL Database, Virtual Network, Traffic Manager, Automation, Active Directory, CDN, Cache) is Plus

Experience with jQuery and/or AngularJS a plus.

Willingness to ‘roll up one’s sleeves’ and assist wherever needed

Team player who will innovate to continue improving the way Apttus serves its customer

About Apttus

Apttus, the category-defining Quote-to-Cash software company, drives the vital business process between the buyer’s interest in a purchase and the realization of revenue. Utilizing a patented combination of SaaS-based applications, the Apttus Intelligent Cloud maximizes the entire revenue operation by driving behavior and providing prescriptive data to company decision-makers. Apttus offers enhanced Configure Price Quote (CPQ), E-Commerce, Contract Management, Renewals and Revenue Management solutions on the world’s most trusted cloud platforms, including Salesforce and Microsoft Azure. Apttus is based in San Mateo, California, with additional offices located across the globe. For more information visit: apttus.com

No Recruiting Agencies please.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. Furthermore, the essential functions are listed above and reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act. Apttus is an Equal Opportunity Employer.

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