Tech Infra Eng Spec Lvl 4-5

This position will direct, administer, and provide guidance on the technologies within the MTA-IT mid-range server environment. The primary purpose of this position is to administer and provide technical support to MTA’s complex, UNIX (HPUX, AIX) and Linux (Red Hat) server environment and related services, operating system software, including installation and maintenance of highly complex computer equipment and software configurations, and the customers who use the same.

Responsibilities

Level 4

• Executes to the defined product lifecycle, manages the product lifecycle for a component of the infrastructure, proposes changes for implementation, gathers data and analyzes capacity and performance to assure operational availability.
• Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs.Contributes to changes to established roadmaps, documents them effectively and executes the implementation of changes in their area(s) of responsibility.
• Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs.
• Investigates, evaluates, and tests new products and technologies relevant to assigned infrastructure subsets within the HPUX, AIX and Red Hat Linux environmentto enhance technology engineering service value.
• Implements and/or supports the implementation of new technologies within the HPUX, AIX and Red Hat Linux environmentfor their area of the infrastructure.
• Promotes technical standards and supports migration efforts to the future infrastructure to maximize and share learning.
• Contributes to the HPUX, AIX and Red Hat Linux environmentdisaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.

Level 5

• Builds new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture.Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes.
• When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change.
• Researches new technologies/products and their impact on the HPUX, AIX and Red Hat Linux environment infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs.
• Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity.
• Provides ongoing support and troubleshooting for issues escalated from more junior engineers within the HPUX, AIX and Red Hat environments on installed technical solutions to resolve immediate customer needs.
• Provides technical leadership to project teams in their area of expertise and/or leads teams to complete projects specific to their area(s) of expertise to maximize and share learning.
• Contributes to the HPUX, AIX and Red Hat Linux environment disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.
• Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent.

Qualifications

Leve 4

• Analyzes the current state of the infrastructure and identifies opportunities for improvement. Proposes design changes for review by more senior engineers.
• Proposes changes to established roadmaps, documents them effectively and implements the changes in their area(s) of responsibility.
• Performs advanced troubleshooting which may involve significant choices between many different possible procedures to address the problem.Solves most problems independently.
• Receives general direction; work is typically reviewed periodically.
• Selects appropriate work procedures or approaches to address technical challenges.
• Level 5
  

• Conducts complete diagnostics of most technical problems, factoring in an understanding of the technical architecture. Identifies changes required to specifications/roadmaps for technical systems within their areas of expertise.
• Identifies the necessary actions required to improve performance in their area(s) of technology and leads the improvement initiatives.
• Anticipates implementation obstacles.
• May contribute to the analysis of cross-technology and cross-platform issues.
• Functions independently with limited work direction; work is reviewed periodically and on an exception basis.
• Selects from available and approved tools and methodologies for projects.
• Commits to deliverables.
• Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training.
• Strong oral and written communications skills.
• Strong analytical skills.
• Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.
• Demonstrated ability to plan, present and apply complex technology solutions to solve critical business requirements effectively and efficiently.
• Working knowledge of the use and configuration of Akamai services.
• Working knowledge of the use and configuration of Infoblox services.
• Advanced knowledge and familiarity with installing, maintaining and troubleshooting computer server hardware, and operating system software and storage area network equipment.
• Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.Assist with the development of new standards where none exist.

Education and Experience

Level 4

• Bachelor’s Degree in Computer Science or related fields or equivalent experience.
• 3+ years of relevant experience.
• Level 5
  

• Bachelor’s Degree in Computer Science or related fields or equivalent experience.
• 5+ years of relevant experience.

Other Information

Other Information

As an employee of MTA Headquarters you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $91,821.00 (this figure is subject to change) per year or if the position is designated as a policy maker.

How To Apply

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.

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Equal Employment Opportunity

MTA is an Equal Opportunity Employer.