Systems Engineer – Linux

This position provides highly visible on-site customer support through the performance of on-site installation, servicing and repair of complex Cray equipment and systems. Provides both hardware and software technical support and maintenance for Cray’s
massively parallel computer systems and Lustre-based storage systems. Individual should be able to work independently within a small, collaborative team.

Responsibilities:

Provides pre-sale and/or post-sale support of company products/systems

Provides technical support for presentations, product demonstrations, installation and maintenance of company products to ensure that the system is functioning according to specifications

Answers customer inquiries concerning system software, hardware and applications

Provides software development and consultation to prospective users

Checks out and approves operational quality of system equipment and software

Instructs customers in system operation and maintenance

Provides both remote and on-site responses to calls for assistance and service

Responsible for utilizing and managing maintenance software and diagnostics tools

Qualifications:

Bachelor’s degree in Computer Science, Engineering or related field/discipline

Knowledge and experience of Linux/Unix operating systems, file systems, networking and security

Acquaintance with specific needs of HPC users desired

Familiarity with Lustre (or other High Performance Parallel File Systems) is desired

Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) required

Ability to gather data, perform analysis and escalate to a higher level of support

Knowledge of and experience in maintaining system hardware and software, utilizing diagnostic tools and debugging tools for problem isolation, to include performing software builds, software upgrades, patch installation and hardware repairs (swapping boards,
etc.) as needed

Organizational skills that support taking an analytical approach to problems and driving solutions to problems through to their conclusion

Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team

Good communication skills, both verbal and written

Good interpersonal skills, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines

Rotation of on-call duties with other staff to provide 24×7 coverage

Occasional travel for training or to help support remote systems is required

Ability to lift up to 35 lbs overhead

About Cray: Global supercomputing leader Cray Inc. (Nasdaq: CRAY) provides innovative systems and solutions enabling scientists and engineers in industry, academia and government to meet existing and future simulation and analytics challenges. Leveraging more
than 40 years of experience in developing and servicing the world’s most advanced supercomputers, Cray has a comprehensive portfolio of supercomputers and big data storage and analytics solutions delivering unrivaled performance, efficiency and scalability.
Cray’s collegial workforce of creative, bright, passionate and focused people collaborate to build powerful technologies that solve the world’s most challenging problems. With Cray’s relaxed work environment and amazing benefits, take the initiative to join
a company of dedicated innovators. Your next is now at Cray. Please visit www.cray.com/careers for more information.

CRAY Inc. is an Affirmative Action, Equal Opportunity Employer. As part of our standard hiring process for new employees, employment with CRAY will be contingent upon successful completion of a comprehensive background check.