Systems Administrator

Title: Systems Administrator

Location: San Angelo, TX

Clearance: Preferred

Required Experience/Education:

• Bachelor’s degree in Information Technology or related field
• 5 or more years of experience providing technical support in an enterprise environment

Job Details:

The Systems Administrator (mid-level) reports to a Supervisor and/or Technical Manager and provides IT Field Operations support for 24×7 LANs and associated applications, peripherals, connectivity and end-users in a Service Desk – Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required.

Responsibilities:

· Monitor the Remedy ticket queues, troubleshoot and resolve assigned hardware, software and LAN/WAN trouble tickets.

· Fulfill Service Requests such as workstation moves, software installations and equipment configuration changes.

· Verify with the customer that the issue has been resolved to their satisfaction.

· Update tickets following a documentation standard template, stating or restating the Issue, Actions Taken, and Next Actions Needed.

· Create Active Directory computer and user accounts.

· Manage Windows Server 2012 configurations, security patches and applications.

· Provide support for VPN connectivity via Cisco VPN client, RSA token and/or smart cards.

· Consult and coordinate activities with Engineering, Security, and Service Desk personnel.

· Communicate plans, progress, and issues in a timely manner.

· Participate in the weekly on-call duty rotation, providing after-hours support to customers and supported equipment.

· Support peripheral devices including scanners and printers.

· Support mobile devices such as IPhones, IPads, BlackBerrys and Air Cards.

· Support business continuity plans and site readiness.

· Maintain system backups utilizing Net Backup, and regularly conduct testing of restored data.

· Documents, tracks and monitors all problems and requests to ensure a timely resolution.

· Consistently meets the service target objectives and ticket resolution rates.

· Performs other duties or special projects as assigned.

Minimum Qualifications:

• Ability to communicate effectively with management and all levels of the customer’s organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships.
• Demonstrated initiative with a strong sense of urgency and purpose.
• Proven success in the development of customer-centric solutions.
• Demonstrated knowledge of industry best practices and the ability to understand complex and advanced technical concepts.
• Demonstrated success in customer service and relationship building.
• Ability to complete multiple projects simultaneously, and in a timely manner.
• Ability to work independently in a dynamic environment.
• Comprehensive knowledge of operating systems and office productivity software (Preferred: Microsoft Windows, Microsoft Office, SharePoint, and Adobe Acrobat)
• Familiarity with WAN devices, circuits, cabling, voice communication systems and facilities management.
• Working knowledge of operating endpoint management tools (Preferred: BigFix, Tivoli, LANDesk, or Altiris)
• Experience using IT Service Management software (Preferred: Remedy, HEAT, Siebel, Unicenter or ServiceNow)
• Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs

Job Type: Contract

Salary: $60,000.00 /year

Required education:

• Bachelor’s

Required experience:

• Information Technology: 5 years

Required license or certification:

• Secret Clearance