Hotline: 678-408-1354

System Support Specialist

COMPANY:
AirFind is an innovative product and services company that provides monetization and mobile advertising solutions to wireless carriers, Wi-Fi network providers and App developers. Through AirFind’s extensive partner network we deliver custom solutions that meet our clients’ unique business needs. Our white-label search ad monetization technology and partner branded content experiences drive higher user retention and more engaging user experiences.

DESCRIPTION :
As Airfind grows our platform to a global scale, the Systems Support Specialist is tasked with not only resolving network issues but also configuring operating systems and using remote desktop connections. The Systems Support Specialist would be on-call to provide immediate support, to internal and external stakeholders, when technical issues arise. You should enjoy troubleshooting, developing scalable, secure and fault-tolerant deployments. As a member of the DevOps team, you will be working with a team of dedicated engineers, account, and product managers to support common goals.

Responsibilities:
This is a hands-on position, which will require the following capabilities

Research and identify solutions to software and hardware issues

Be on-call to talk clients and/or internal staff through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue

Evolve infrastructure, servers, deployment strategies and testing to support our goal of 100% up-time and rapid release cycles

Properly escalate unresolved issues to appropriate internal teams

Take ownership of internal and customer reported issues through to a resolution

Continuously improve our infrastructure to be easily deployable, scalable, secure and fault-tolerant

Must be able to write deployment scripts, debug applications, evaluate new technologies and more

Work closely with our CTO, Engineers, Product Managers and other clients and/or partners of the DevOps team to meet the needs of the organization to stay competitive – from the infrastructure up to the highest level of applications

Requirements and Qualifications:
Must be available on-call to resolve any technical issues that arise in a global setting

Experience with NodeJS, NGINX, MongoDB, Redis , required

Experience supporting Unix deployments with a high traffic site in the cloud

Experience with SaltStack , preferred

Experience with other enterprise application management tools (E.g. Ops Works, Elastic Beanstalk )

Experience with other configuration management tools (E.g. Puppet, Chef )

Experience with continuous integration, log collection and analysis, builds and performance monitoring/tuning of your infrastructure

Experience writing scripts such as Perl, Ruby, Bash, Groovy, or Python , is a plus

Experience with Docker , is a plus

You have designed, monitored and managed scalable and fault-tolerant deployments and supported them in real-world scenarios

Preferred:
Experience with Puppet/Chef/ Salt and Docker

Experience with Ops Works or Elastic Beanstalk, is a plus

Experience with android mobile devices

Experience with Github, Jenkins, JIRA, Confluence

Experience with network and server security

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Contact Us

Eltas EnterPrises Inc.
3978 Windgrove Crossing
Suite 200A
Suwanee, Georgia
30024, USA
contact@eltasjobs.com

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