System Administrator- Information Technology

As the leading innovator in education marketing, AcademixDirect (“AxD”) , is a trusted partner creating tailored solutions to improve college and university enrollment. AcademixDirect is the parent company to CourseTalk, the world’s most comprehensive catalog of online courses and student-powered reviews. Through utilizing advanced technologies and a focused, customer-centric approach, AxD cultivates better ways to connect students with our Educational clients and the resources that they need to grow and succeed.

Description

The two primary responsibilities of the position are to support operational infrastructure for the business and to provide an exceptional user experience for all AcademixDirect team members via effective and efficient management of the IT HelpDesk. Supporting our infrastructure includes both Corporate, development, production and auxillary systems in both regular and irregular maintenance, configuration, and documentation. Support in research, procurement, and deployment of new systems will also be a core factor of this responsibility. Excellent support of our AxD team requires professionalism in both verbal and written communication while maintaining the great working relationship we cultivate within our close-knit team. Effective and efficient management of our IT HelpDesk system helps ensure good communication, realistic and accurate deadlines, sufficient documentation, and practical accountability and task management. This role is essential to maintaining a business functions as well as contributing to a positive Company culture.

Essential Functions:

• Track and support HelpDesk tickets related to user support
• Manage and curate documentation inventory
• Primary contact for data center systems maintenance and configuration
• Manage application and systems backups
• Ensure network security
• Primary contact for corporate office IT needs
• Manage and excel at new employee onboarding and support
• Assist in rotation for 24×7 support and code delivery
• Manage vendor relations and technology procurement

Qualifications:

• Bachelor’s Degree required
• This is an entry level position, but experience is a plus including, but not limited to, the following areas:
• Windows Active Directory management
• Unix/Linux systems management
• Professional-/Enterprise-level network management
• HelpDesk experience
• Self-starter; able to find and execute on lower priority tasks in between or during lulls in larger, managed projects
• Self-directed; able to execute work based on objectives rather than specific instructions
• Effective time-management; productive use of time when not directly supervised
• Ability to work across internal teams and manage priorities
• Extremely organized and detail-oriented
• Ability to manage multiple projects/tasks simultaneously and deliver on schedule
• Professional and thorough verbal and written communication is required

AcademixDirect, Inc. is an Equal Opportunity Employer. Members of minority groups and protected classes are encouraged to apply.

Job Type: Full-time

Salary: $60,000.00 to $65,000.00 /year

Required education:

• Bachelor’s