SUPPORT SERVICES SPECIALIST

Duties

MAJOR DUTIES:
As a Support Services Specialist, GS-0342-11, you will manage the Mail Center Program for the base; act as the focal point for mail matters to include: inquiries for the Department of Defense, Department of the Air Force, Air Logistics Command, and all tenant units on base. Other duties include:

Act as the Official Mail Manager.
Provide analysis of incoming and outgoing mail to ensure consideration for cost effectiveness and accountability is utilized.
Administer verification and certification of all invoices provided by Private Carriers.
Administer and provide training/recurring training to all personnel regarding the Mail Management Program.

Travel Required

Occasional Travel

Position requires the employee to occasionally travel away from the normal duty station.

Relocation Authorized

Job Requirements

Key Requirements

U.S. Citizenship Required

PCS expenses if authorized will be paid IAW JTR and Air Force Regulations

Must be registered for Selective Service, see Legal & Regulatory Guidance

This posn is subject to provisions of the DoD Priority Placement Program

Qualifications

In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required.

SPECIALIZED EXPERIENCE:
You must have one (1) year of specialized experience (52 weeks of full time experience) at a level close to the work of this position that has given you the particular knowledge, skills and abilities required to successfully perform.Typically, we would find this experience in work within this field that is closely related. To be creditable, the specialized experience must have been equivalent to the next lower grade level (GS-09), pay band or equivalent. Specialized experience is described as: in-depth knowledge of DoD, AFMC, ALC, US

Postal Regulations, and local directives, manuals, and instructions of postal

policy, and regulations including classes of service, rates, fees, meters,

equipment, budgets, and standards of performance; skill in adapting analytical

techniques and evaluation criteria to the measurement and improvement of

program effectiveness and/or organizational productivity; and knowledge of

major issues, program goals, and objectives, work processes and administrative

operations of the organization.

OR EDUCATIONAL SUBSTITUTION:
3 full academic years of graduate-level education or a

Ph.D. or equivalent doctoral degree. NOTE: You must submit copies of your unofficial transcripts with your application if using education as a substitution of experience.

OR COMBINATION OF EXPERIENCE AND EDUCATION:
An equivalent combination of successfully completed, qualifying education and experience may be sued to meet total experience requirements. Specialized experience directly related to the work of the position may be used to meet requirements of this position. Education in excess of 2 full academic years of graduate level education, or a master’s or equivalent graduate degree may be used to qualify applicants for the GS-11 level. NOTE: You must submit copies of your unofficial transcripts with your application if using education as a substitution of experience.

Federal Time-In-Grade

(TIG) Requirement for General Schedule (GS) Positions: Applicants must have served at least 52 weeks at the GS-09 or higher grade (or equivalent in an alternate pay system) within the Federal Civil Service to be considered for referral. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Interprets and implements Federal Statutes and laws, governing regulations in respect to the Mail Management Program and overall program effectiveness.

2. Knowledge of methods used to determine need for local procedural guidance and how that applies to overall program effectiveness.

3. Applies analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems concerning the efficiency and effectiveness of the program operations and able to devise sound, achievable goals to increase effectiveness.

4. Applies knowledge of the organization, and responsibilities of tenant units and how they apply to the achievement of program objective and goals.

5. Provides sound advice, and establish cross-feed of information to achieve program objectives and goals.

PART-TIME OR UNPAID EXPERIENCE:
Credit will be given for appropriate unpaid work on the same basis as for paid experience. Part-time experience will be credited on the basis of time actually spent in appropriate activities. To receive credit for such experience you must indicate clearly the nature of the duties and responsibilities in each position held and the number of hours per week spent in such employment.

VOLUNTEER WORK

EXPERIENCE:
Refers to paid and unpaid experience,

including volunteer work done through National Service Programs (i.e., Peace

Corps, AmeriCorps) and other

organizations (e.g., professional; philanthropic; religious; spiritual;

community; student and social).

Volunteer work helps build critical competencies, knowledge and skills

that can provide valuable training and experience that translates directly to

paid employment. You will receive credit

for all qualifying experience, including volunteer experience.

Only experience obtained by the closing date of this announcement will be considered.

ARE YOU USING YOUR EDUCATION TO QUALIFY?

You

MUST

provide transcripts to support your educational claims. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.

FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

ADDITIONAL CONDITIONS OF EMPLOYMENT:
1. May be required to work overtime, weekends, or various shifts.

2. May be required to work overtime in an emergency situation.

3. May be required to work other mail duties, as assigned.

SECURITY CLEARANCE:
Incumbent must be able to obtain and maintain a Secret level security clearance as a condition of employment.

PHYSICAL DEMANDS:
The work is

primarily sedentary. May require some walking, standing, bending, carrying

and/or lifting of light items such as paper or books. No special physical

demands are required to perform the work.

WORK ENVIRONMENT:
The work is

performed in a typical office setting, requiring the use of normal safety

precautions necessary for an office environment. The work area is adequately

lighted, heated and ventilated.

Security Clearance

Secret

Additional Information

What To Expect Next

Once your application package is received an acknowledgement email will be sent. If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration. To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position. If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.

BENEFITS

The Department of Defense offers an excellent benefits program

. In addition to your take-home pay, click

here

for an overview of benefits currently offered to Federal employees.

Direct Deposit

: All federal employees are required to have direct deposit.

Other Information

Interagency Career Transition Assistance Program (ICTAP):
For information on how to apply as an ICTAP eligible click

here

. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position.

Employed Annuitants (Reemployed Annuitants):
Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click

here

for more information.

Incentives:
Recruitment and/or retention incentives may or may not be used.

Current Federal Civilian employees

may apply for temporary and term positions and if selected, a break in service of more than three (3) calendar days may be required prior to appointment to the position.

Temporary and Term Appointments:
If you are selected for a temporary or term position, your appointment may be extended to the maximum period allowed by law without further competition.

90-Day Register:
This announcement may result in a 90-day register that may be used to fill like vacancies for 90 days after the closing date. Applicants may be referred for consideration as vacancies occur.

This job originated on

www.usajobs.gov

. For the full announcement and to apply,

visit

www.usajobs.gov/GetJob/ViewDetails/470920200

.

Only resumes submitted according to the instructions on the job announcement listed at

www.usajobs.gov

will be considered.

How to Apply

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume (your latest resume will be used to determine your qualifications)

If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is “most recent”. It is your responsibility to check the status and timestamp of all documents you submit as part of your application.

If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy.

For qualification determinations your resume must contain hours worked per week and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.

2. A complete Occupational Questionnaire

View Occupational Questionnaire

3. Additional Required Documents (see Required Documents section below). Ensure all submitted documents contain your full name, address, phone number and last four digits of your social security number.

The complete Application Package

must

be submitted by 11:59 PM (EST) on Tuesday, June 06, 2017.

To begin the process, click the

Apply Online

button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the

Submit My Answers

button at the end of the process.

To fax supporting documents you are unable to upload, click

here

for the required cover page. This Vacancy ID is 1966549. Fax your documents to

1-478-757-3144

. All supporting documents should be uploaded to your USAJOBS account and included with your application package. Faxing documents should be used as a last resort; do not fax duplicate documents.

If you cannot apply online:
1. Click the following link to view and print the questionnaire

View Occupational Questionnaire

2. OPM Form 1203-FX must be provided to show your responses to the occupational questionnaire.

Please Note:
The numbering of the OPM Form 1203-FX will not match the Occupational Questionnaire in Section 25 of the of the OPM Form 1203-FX, which continuously numbers from number one, while the Questionnarie starts each section of questions with number one. When entering your responses please continue regardless of number sequence. Applicants are responsible for ensuring their responses are transferred accurately. Click

here

for the OPM Form 1203-FX., and

3. Fax all required documents to

1-478-757-3144

. Your OPM Form 1203-FX will be the cover page for your fax transmission.

PLEASE NOTE:
It is the applicants responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is received, accurate and submitted by the closing date. You may verify your documents have been processed with your application package successfully by clicking

here

. Uploaded documents may take up to one hour to clear the virus scan. Faxed documents take 2-3 business days to process.

Human Resources

WILL NOT

modify or change any answers submitted by an applicant.

How You Will Be Evaluated

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of “not qualified” or “insufficient information” and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

Required Documents

The following documents are required and must be provided by the closing date of the announcement.

Online Application

(Questionnaire)

Resume

If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy. Your resume may be submitted in any format. For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., hours per week and month/year to month/year or month/year to present). Resumes that do not contain this information will be marked as insufficient and applicants may not receive consideration for this position.

If applying under

ICTAP

eligibility, all supporting documents must be provided at the time of your application. Please refer to the ICTAP portion of the ‘Benefits & Other Info’ section of this announcement.

DD214 or “Certification” of service (Document must reflect character of service)

SF-15

, Application for 10-Point Veteran Preference, if applicable

Veteran Administration Letter of Disability Rating

, if applicable

VETERANS

AND ACTIVE DUTY SERVICE MEMBERS: The appointing authorities for Veterans

Recruitment Appointment (VRA), the Veterans Employment Opportunities Act of

1998 (VEOA), and 30 Percent or More Disabled Veterans, as well as all claims of

veterans’ preference for employment, require proof of active duty

service. Proof of creditable active duty is usually demonstrated by

submitting a DD214, Certificate of Release or Discharge from Active Duty, with

your application. For active duty members who have not yet received a

DD214, the Veterans Opportunity to Work (VOW) to Hire Heroes Act (5 U.S.C.,

Chapter 21, Section 2108a) allows you to furnish a “certification” of your

active service. A “certification” is any written document from the armed

forces that certifies the service member is expected to be discharged or

released from active duty service in the armed forces under honorable

conditions not later than 120 days after the date the “certification” is

submitted. Agencies are required to accept, process, and grant tentative

veterans’ preference to those active duty service members who submit a

certification along with their job application materials. The

“certification” must be signed by, or by direction of, the adjutant, personnel

officer, or commander of your unit or higher headquarters and must indicate

when your terminal leave will begin (if applicable), your rank, dates of active

duty service, the type of discharge and character of service (i.e.

honorable). Your preference and/or appointment eligibility will be

verified prior to appointment. If you are claiming veterans’ preference

for employment or are applying for consideration under the VRA, VEOA, or 30

Percent or More Disabled Veterans appointment authorities and fail to provide a

DD214 or valid “certification” of service with your initial application, you

will not be afforded veterans’ preference and/or will be found ineligible for

consideration. Military members may be appointed before the effective

date of their military retirement/separation if member is on terminal leave.