Support Desk Technician

The Support Desk Technician is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration.

Main Responsibilities:

• Interacting and providing tech support to end users on-site at Marco client
• Working with the client’s phone system and escalating tickets to internal Marco Technicians when necessary
• Providing technical support and remote help desk services to Marco clients and end users
• Providing remote monitoring of client equipment by means of remote management software
• Reviewing current systems and make technical/process recommendations for improving efficiency
• Performing remote server health checks, check backup logs, test restore, check event logs and drive space
• Installing security patches and service packs
• Maintaining client documentation
• Placing phones and hardware

Desired Skill Sets:

• Associates Degree (or equivalent) and up to 2 years of experience or equivalent experience
• Willingness and ability to learn new technical information
• Be a self-starter with the ability to work with little to no direct supervision
• Ability to find and carry out resolutions to problems on own using resources
• Proficiency with business collaboration tools such as MS Office applications and Visio
• Superior communication skills in working with technical and non-technical people
• Strong problem solving skills
• Excellent organizational and time/task management skills

Benefits:

Marco offers a competitive compensation package and excellent benefits including medical, dental, and vision insurance, paid holidays and vacation, 401k with generous company match, flexible spending accounts and dependent care, employee purchase program, employer paid life insurance, voluntary term life insurance, short and long term disability, critical illness and accident benefits, and the opportunity to grow in a top five technology provider in the nation!

EEO/AA

Job Type: Full-time